Hotel Front Desk Manager / Guest Services Manager

About the role

We are seeking a Guest Service Manager to oversee our front desk operations and ensure the highest level of service for our guests.

Responsibilities

• Manage the daily operations of the front desk, including guest check-in/check-out and reservation management.
• Lead and train the guest service team to provide exceptional customer service and support.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Monitor guest satisfaction and implement improvements to enhance the overall experience.
• Collaborate with other departments to ensure smooth operations and address any guest issues.
• Prepare reports on guest feedback and service performance for management review.
• Avoid non-compliance with hotel policies and procedures, including safety and security measures.

Requirements

• Previous experience as a Guest Service Manager or in a similar role is required.
• Strong leadership and interpersonal skills, with the ability to motivate a diverse team.
• Excellent communication skills and a commitment to guest satisfaction.
• Proficiency in hotel management software and front desk operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for hospitality and a desire to create memorable experiences for guests.

Qualifications

Not specified.

Skills

Not specified.

Benefits

• 11 paid holidays per year
• Paid vacation
• Paid sick leave
• Paid bereavement leave
• Paid jury duty leave
• Affordable health, dental, and vision plans for you and your family
• Low-cost accident, critical illness, and hospital coverage
• Coverage for short- and long-term disability
• Life and AD&D insurance provided by RMC
• Optional additional life insurance coverage for your family
• Tuition reimbursement for college credits or professional certification
• Flexible spending account options
• 401(k) retirement plan with company contribution
• Discounts on hotel rooms for team members
• Bonuses for referring new team members
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

Pay

$50,000 - $55,000/year or more based on experience.

Schedule

Full-Time