Hotel Front Desk / Guest Service Rep
Raymond Management Company · Fort Worth, TX · 3 mo ago
Customer Service$15–$16/hrPart-time
About the role
We’re looking for a Guest Service Representative to join our Front Desk team!
Responsibilities
- Serve as the first point of contact for our guests, creating a positive and welcoming experience.
- Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
- Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
- Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
- Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.
Requirements
- A friendly, positive attitude with strong customer service skills.
- Ability to multitask and work well in a fast-paced environment.
- Strong communication skills and a professional approach to solving guest concerns.
- Basic computer skills and the ability to stand for extended periods.
- Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!
Qualifications
- High school diploma or equivalent.
- Experience in a customer service or hospitality field preferred.
Skills
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite.
- Knowledge of hotel operations and procedures.
Benefits
- Paid vacation, sick, bereavement, & jury duty holidays.
- Holidays paid at time & ½ when worked.
- Travel with hotel room discounts.
- Teammate referral bonuses.
- Paid time off to volunteer in your community.
- Employee Assistance Program with mental health resources.
- Additional benefits for full-time teammates include:
- Affordable health, dental, & vision plans for you and your family.
- Low-cost accident, critical illness, & hospital coverage.
- Flexible spending plan options.
- 401(k) retirement plans with company contribution.
Pay
Starting Salary Range: $15.00-$16.00/hour or more based on experience.
Wage Increases: New hires can earn wage increases at 30, 60, 90 days.
Schedule
Shift: 15-25 hours a week.