Hotel Front Desk Clerk (Horseshoe Bossier)

Responsibilities

• Greets and welcomes customers with a smile and takes pride in being a Caesars Team Member.
• Serves as Hotel representative and customer service role model for other Team Members.
• Understands, values, and supports the Caesars' mission, vision & values.
• Knows special events, promotions, and player programs.
• Resolves customer issues according to the Family-Style Service model, using Service Recovery tools.
• Constantly seeks ways to improve friendly, helpful service, and reduce customer wait time to positively impact department’s customer service ratings.
• Responsible for the accurate check-in and checkout of guests.
• Ensures that all guest contact is courteous, informative, and thorough.
• Ensures that Housekeeping cleans all rooms prior to issuing keys.
• Responsible for posting charges, settling folios for individuals, groups and due outs communicated through Housekeeping.
• Receives cash, credit cards, and comps in payment, obtaining proper approval and authorization.
• Maintains an operating bank, renders bills, and issues change.
• Provides reservations for Casino/Hotel guests, which includes restaurants, and special events on property.
• Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.
• Works closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.
• Ensures guests’ problems or complaints are resolved in a prompt, courteous, and efficient manner using Service Recovery tools.
• Maintains knowledge of hotel, community, and Special Events to provide guests with superior service.
• Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.

Qualifications

• A high school diploma or equivalent required.
• Must be able to obtain Responsible Vendor Certification.
• Superior customer service skills required.
• Experience in data entry and dealing with the public is required.
• Career interest within the hospitality field or related industry is preferred.
• Computer usage skills required.
• Proficiency in Microsoft Word, Office, Outlook, Excel, and LMS system knowledge is preferred.
• Must be able to get along well with co-workers and work as a team.
• Must be able to work a flexible schedule including nights, weekends, and holidays as necessary.
• Professional appearance and demeanor required.
• Strong interpersonal skills are required.
• Must be able to read, write, speak and understand English.
• Must be able to stand for long periods.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
• Must be able to lift and carry up to 25 pounds.
• Must be able to respond to visual and aural cues.
• Must be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten key embosser, printer, and bar encoder.
• Must be able to move in and around the Casino/Hotel areas and front desk areas through the entire shift.
• Must be able to respond calmly and handle many customer demands in a fast-paced environment.
• Must be able to tolerate areas containing secondhand smoke.