Hotel Front Desk Clerk Full-Time

JOB SUMMARY

The Hotel Front Desk Agent will contribute to the success of Oxford Casino Hotel by providing customer service to all guests and team members. They will maintain a positive demeanor for all guests and team members. The agent will be knowledgeable of procedures and efficiently using Visual One to assist guests with Hotel needs. Excellent customer service skills are required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adheres to all Standard Operating Procedures (SOPs).
• Checks guests in and out of Hotel efficiently while providing excellent customer service.
• Processes transactions associated with guests' stay.
• Performs Audit Nightly for Hotel.
• Reconciles all guest folios, identifies and fixes errors.
• Sells items from retail gift shop.
• Maximize sales revenues through up-selling and marketing promotions.
• Strong commercial/business awareness and demonstration of sales capabilities.
• Communicates with housekeeping and other Casino departments to meet guest needs.
• Completes assigned checklists and projects.
• Demonstrates understanding of Hotel operations.
• Provides the highest quality of service and hospitality.
• Uses Visual One proficiently.
• Reports to Hotel Front Desk Manager and Supervisor.
• Ensures that all items are correct, in the reservation process, and while checking guests in and out of the Hotel.
• Maintains a professional relationship between guests and front desk team members.
• Promotes Oxford Casino Hotel at every opportunity.
• Maintains confidentiality and security of relevant information.
• Answers guest's questions concerning the Casino/Hotel and local surrounding areas.

JOB SPECIFICATIONS

• High School Diploma or equivalent.
• Minimum of one (1) year prior experience in guest service capacity.
• Must have the ability to multi-task.
• Absolutely must have the ability to remain calm and find solutions to challenges.
• Must have basic math and spelling skills to be able to accurately handle cash and process sales transactions.
• Demonstrates ability to communicate effectively, written, verbal, and with body language.
• Prior hotel computer point of sale experienced preferred.
• This position requires Hotel Front Desk experience, education, and job knowledge to meet current business needs.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Must have the ability to stand for long periods of time, stay positive and calm to effectively ensure 100% guest satisfaction especially during high volume times.
• Must be able to assist guests with moving luggage, accessing wheelchairs which includes lifting up to 40lbs.
• Must be able to frequently lift and carry office supplies a minimum of 25lbs.