Hotel Front Desk Attendant

About the role

The Front Desk Attendant is responsible for providing exceptional customer service to guests, managing check-in/check-out procedures, and ensuring the hotel’s operational efficiency.

Responsibilities

• Welcoming guests and assisting with their reservations
• Processing payments and handling cash transactions
• Managing guest accounts and issuing invoices
• Handling guest requests and complaints
• Updating guest records and maintaining accurate information
• Ensuring the cleanliness and organization of the front desk area
• Assisting with room service and housekeeping requests
• Performing other duties as assigned

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work flexible hours including weekends and holidays
• Basic computer skills (Microsoft Office)
• Knowledge of hotel operations and policies

Qualifications

• Previous experience in a hospitality setting preferred
• Customer service orientation
• Positive attitude and ability to work independently

Skills

• Proficient in Microsoft Office Suite
• Strong organizational and multitasking abilities
• Ability to handle multiple tasks simultaneously

Benefits

• Comprehensive insurance package
• Flexible schedule
• Professional development opportunities

Pay

$17 - $17/hour

Schedule

Variable schedule to be determined based on department needs