Hotel Front Desk Attendant

About the role

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

• Handle guest check-in and check-out procedures
• Manage room reservations and availability
• Process payments and provide change
• Answer phones and assist guests with inquiries
• Ensure cleanliness and maintenance of guest rooms and common areas
• Handle guest complaints and resolve issues promptly
• Follow safety protocols and emergency procedures

Requirements

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work flexible hours including weekends and holidays
• Basic computer skills (Microsoft Office)
• Knowledge of hotel operations and procedures

Qualifications

• Previous front desk experience preferred
• Customer service orientation
• Team player with strong problem-solving abilities

Skills

• Proficient in Microsoft Office
• Strong organizational and multitasking skills
• Ability to work independently and under pressure

Benefits

• Comprehensive health insurance
• Flexible scheduling options
• Professional development opportunities
• Accommodations for team members

Pay

$16.9 - $18/hour

Schedule

Flexible schedule to accommodate shifts including weekends and holidays