Hotel Front Desk Agent

About the role

The Hotel Front Desk Agent is responsible for providing exceptional customer service to guests, managing check-in/check-out procedures, and ensuring the smooth operation of the front desk.

Responsibilities

• Welcoming guests and assisting with their reservations
• Processing payments and issuing room keys
• Answering guest inquiries and resolving issues
• Maintaining cleanliness and organization of the front desk area
• Managing key distribution and maintenance
• Assisting with special requests and emergencies

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work flexible hours including weekends and holidays
• Basic computer skills, including Microsoft Office
• Previous hotel experience preferred

Qualifications

• Positive attitude and ability to handle stressful situations calmly
• Strong organizational skills
• Attention to detail
• Customer service orientation

Skills

• Proficient in using hotel reservation systems
• Knowledgeable about local attractions and transportation options
• Ability to communicate effectively in English

Benefits

• Comprehensive health insurance coverage
• Flexible scheduling options
• Accommodations for employees
• Professional development opportunities

Pay

The pay range for this position is $18 - $20 per hour.

Schedule

Shifts are typically 8 hours long, Monday through Friday, with additional weekend shifts available.