Hotel Front Desk Agent

Key Responsibilities

• Greet guests with energy and professionalism
• Process check-ins and check-outs accurately and efficiently
• Verify reservations, rates, and payment methods
• Handle guest requests and resolve concerns promptly
• Answer phones and respond to guest inquiries
• Cookordinate room status with Housekeeping
• Balance cash drawer and complete shift reports
• Promote loyalty programs and hotel amenities
• Follow all brand standards and safety procedures

Performance Expectations

• Guest satisfaction scores
• Check-in efficiency
• Accuracy of billing and folios
• Upselling performance
• Reliability and attendance
• Professional appearance and conduct

Qualifications

• Customer service experience required (hotel experience preferred)
• Strong communication skills
• Comfortable using computers and property management systems
• Ability to multitask in a fast-paced environment
• Professional appearance and demeanor
• Flexible availability including nights, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods
• Light lifting up to 20 pounds