Hotel Front Desk Agent

Responsibilities

• Greeting guests
• Completing the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information
• Handling cash, credit card information and goods at the property
• Identifying the needs of each guest and providing relevant information regarding the hotel services and amenities
• Responding to all guest requests in a timely manner
• Taking reservations from incoming callers while providing excellence in service and inputting all information into the hotel management system
• Updating and canceling reservations in the system as requested by the guest

About the role

Buffalo Lodging Associates, a hotel management company based out of Canton, MA, has emphasized true hospitality since its founding in 1996. It has partnered with respected hotel brands such as Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International.

Requirements

• Customer Service experience, in a hotel setting preferred
• A high school diploma or equivalent is preferred
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred
• Must have a valid drivers license and an acceptable driving history subject to company approval

Qualifications

• The ideal candidate embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive

Skills

• Customer Service experience, in a hotel setting preferred
• High School diploma or equivalent is preferred
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred
• Valid drivers license, and acceptable driving history subject to company approval

Benefits

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Pay

Not specified

Schedule

All shifts available - 1st shift - 7AM-3PM, 2nd shift - 3PM-11PM, 3rd shift - 11PM-7AM