Hotel Front Desk Agent

About the role

Welcome guests with a positive and professional attitude
Check guests in and out quickly and accurately
Handle reservations, room requests, and guest questions
Promote hotel amenities, services, and upgrades
Coordinate with housekeeping and maintenance to ensure rooms are ready
Process payments, cash handling, and guest account charges
Answer phones, messages, and guest requests professionally
Help maintain a clean, organized, and fun front desk environment
Follow hotel safety, security, and guest service standards

Responsibilities

• Welcome guests with a positive and professional attitude
• Check guests in and out quickly and accurately
• Handle reservations, room requests, and guest questions
• Promote hotel amenities, services, and upgrades
• Cook up with housekeeping and maintenance to ensure rooms are ready
• Process payments, cash handling, and guest account charges
• Answer phones, messages, and guest requests professionally
• Help maintain a clean, organized, and fun front desk environment
• Follow hotel safety, security, and guest service standards

Requirements

• Strong communication and customer service skills
• Positive attitude and team-player mindset
• Organized, dependable, and detail-oriented
• Comfortable using computers, phones, and office equipment
• Able to multitask in a fast-paced environment
• Hotel or customer service experience is a plus
• Able to stand/walk for extended periods and occasionally lift up to 40 lbs
• Flexible schedule, including weekends and holidays as needed

Qualifications

Strong communication and customer service skills
Positive attitude and team-player mindset
Organized, dependable, and detail-oriented
Comfortable using computers, phones, and office equipment
Able to multitask in a fast-paced environment
Hotel or customer service experience is a plus
Able to stand/walk for extended periods and occasionally lift up to 40 lbs
Flexible schedule, including weekends and holidays as needed

Skills

• Strong communication and customer service skills
• Positive attitude and team-player mindset
• Organized, dependable, and detail-oriented
• Comfortable using computers, phones, and office equipment
• Able to multitask in a fast-paced environment

Benefits

• Culture that values passion, individuality, and fun!
• Paid Time Off (PTO)
• Paid holidays
• Earned Wage Access through PayActiv- access to your earned wages before payday!
• Affordable medical, dental, & vision insurance plans
• Company provided life insurance
• Short & Long Term Disability and Accident and Critical Illness Insurance
• Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
• Tuition assistance discount programs
• Referral program
• Employee Assistance Program
• Discounts at all Avocet-owned hotels & restaurants

Pay

Salary: $18.00 per hour

Schedule

Flexible schedule, including weekends and holidays as needed