Hotel Coordinator

How We Work

As a Hotel Coordinator, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Saint Charles, IL office
• Company-issued equipment
• Formal hands-on training

Role Responsibilities

• Contacting insured family and confirming information to book hotel
• Explaining the abatement and payment process to ensure thorough comprehension
• Selling hotel using Hotel Database/Internet and confirming with family
• Notifying the NAM if approval is needed by an adjuster for hotel rates or additional fees/requests from insured family
• Calling hotel directly or using online booking tools to secure reservation for families, negotiating rates when necessary
• Informing hotel of (if any) needed involvement in the abatement payment process
• Adding our travel agent number (IATA/ARC #) to every booking
• E-faxing Rate Agreement to hotel and the THA for insured to sign
• Ensuring the insured pays the abatement directly to ALE Solutions using our CCAF
• Calling insured family with confirmation number and confirming hotel is booked
• Calling Hotel to confirm hotel received necessary paperwork for check-in
• Updating ACT with details of hotel reservations
• Updating ACT with all necessary notes regarding conversations with hotels and insured families; updating all tabs to reflect current status of the insured family’s file
• Ensuring that Rate Agreements and THA’s are signed and returned in a timely manner and noted in ACT received
• Ensuring abatement payments are received and processed in accordance with the Abatement tab in ACT
• Setting up E-File cabinet for each insured family booked in a hotel
• E-Filing all necessary paperwork for the file
• Performing all necessary file maintenance such as extensions, relocation requests, call-aheads, etc.,
• Handling and calculating deductibles and low limits along with abatements
• Assisting in answering Hotel Department phones
• Performing other duties as assigned

Qualifications & Skills

• A high school diploma or equivalent preferred
• 2+ years of job-related experience preferred
• Computer proficiency in Microsoft Office Excel, Word, and Outlook
• ACT program experience a plus
• Excellent verbal & written communication skills
• Be very organized, have strong problem-solving skills, able to multi-task, and be a team player
• Attention to detail and accuracy are critical skills for this position
• Exhibits strong business acumen and sound judgment
• Able to establish and maintain healthy working relationships among team members in the course of work
• Able to assist coworkers with tasks

Benefits & Perks

• Medical, Dental & Vision benefits available the first month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations

Pay

The disclosed range has not been adjusted for the applicable geographic markets. An estimate of the salary range is $20.00 - $23.00

Equal Opportunity Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.