Hotel - Bistro Attendant

Responsibilities

• Knowledge of the appropriate table settings and service ware.
• Knowledge of all menu items, prices and methods of preparation.
• Use suggestive selling techniques to encourage the guests to choose items that are house specialties.
• Clean or sanitize work areas, utensils, or equipment.
• Clean service or seating areas.
• Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
• Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.
• Prepare alcoholic and non-alcoholic drinks, including garnishes, following service standards and guest preferences.
• Stay current on trends to create and present cocktail menu items to leadership.
• Anticipate guests’ needs, take orders using suggestive selling, respond promptly, and provide friendly, knowledgeable service.
• Complete opening and closing duties, maintain bar stock levels, requisition supplies, and ensure all condiments, glassware, and equipment are ready for service.
• Maintain cleanliness and sanitation of the bar area, promptly clean and reset stations after guest use, and oversee barbacks to ensure smooth operations.
• Record orders accurately in POS system, process payments following cash handling and credit policies, and manage tip collection and reporting.
• Maintain required certifications (e.g., TIPS, Food Safety), adhere to safety, security, and operational policies consistent with company standards.
• Collaborate effectively with co-workers and other departments to ensure efficient and quality service.
• Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures.
• Perform all additional duties as assigned by management.

Skills and Abilities

• Must adhere to the company’s Service culture - 4 Keys to creating guests for life.
• Must participate in all required meetings and training.
• Prepare and serve coffee and tea drinks that meet quality standards.
• Properly handle and maintain all equipment.
• Respond to orders, questions, concerns, and constructive feedback in a polite and efficient manner.
• Accurately handle cash and credit card payments, following appropriate cash-handling procedures.
• Serve customers quickly and efficiently.
• Must be able to work in a fast-paced environment and able to multitask.
• Demonstrate a thorough understanding of all the menu offerings and must be able to make recommendations.
• Observe relevant health and safety standards.
• Ensure that the opening/closing duties are complete as per protocol.
• Have a thorough knowledge of all the retail items.
• Abide by all policies and safety rules.
• Perform other duties as requested by management.

Qualifications

• Education: High School diploma or GED equivalence
• Experience: 1 year experience