Hotel Attendant

About the role

As a Hotel Attendant, you are a key contributor to the guest experience. This position supports the daily operations of the Housekeeping Department by maintaining the cleanliness and presentation of all public areas, delivering supplies, and promptly fulfilling guest requests. Attention to detail, professionalism, and a commitment to excellence are crucial in this role to maintain our high service standards.

Responsibilities

• Maintain cleanliness and orderliness in all guest-facing spaces, including lobbies, corridors, elevators, public restrooms, and pool areas.
• Maintain cleanliness and organization of service corridors, pantries, and storage areas.
• Ensure surfaces, mirrors, glass doors, and flooring are consistently spotless and polished.
• Refresh water stations and care for floral displays with attentiveness to hotel design standards.
• Monitor and restock pool towels; maintain cleanliness and organization of pool deck area.
• Respond promptly to guest requests (towels, amenities, extra pillows).
• Support Room Attendants by delivering linens, removing soiled items, and restocking carts/closets.
• Report maintenance issues and follow up for resolution.
• Collaborate and communicate effectively with guests, clients, and other departments for seamless guest experiences.
• Follow safety and sanitation procedures per health regulations and company standards.
• Other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Prior experience in housekeeping, luxury hospitality, or facility services preferred.
• Proficient use of communication devices (radios, phones).
• Knowledge of safety and sanitation standards.
• Strong multitasking ability in a fast-paced environment.
• Excellent communication and guest service mindset.
• Ability to use discretion.
• Ability to work independently and in teams.
• Maintain composure and professionalism under pressure.
• Physical Skills: Regular standing, walking, bending, and lifting/pushing/pulling up to 50 pounds.

About Us

Transwestern’s Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion – not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it.

Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.