Hotel Assistant Front Office Manager
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
- Use - for lists,
for prose
- Do NOT repeat job title as heading (the page already shows it)
- Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it
- Preserve ALL substantive information; do NOT invent or summarize away detail
- Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions
- Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD")
- Never create Pay/Schedule/Benefits sections unless the posting actually states them
- Prefer a few substantive sections over many thin ones
- Output ONLY the HTML fragment — no /, no markdown code fences
Now, let's parse the content:
1. Company description: Long paragraph about Pyramid Global Hospitality. This could be "About the Company" or similar. But the rule says use headings like "About the role". However, the posting has "About Our Property" section. I think we should include an "About the Property" section.
2. Benefits & Perks: Detailed list. This should be a Benefits section.
3. "What You Will Have An Opportunity To Do" with BASIC FUNCTION and Essential Functions. This is essentially Responsibilities. The Essential Functions are a list of duties.
4. Qualifications: List of requirements.
5. Compensation: Only says "$ - Based on Experience" twice. That's placeholder/filler. According to rules, never create Pay section unless posting actually states them. "Based on Experience" is filler. So we should NOT include a Pay section.
6. There's also "Job Category: DUCareersInHotel & DUCareersInManagement" and hashtags #PGH-DU #PGH-BMC. These are metadata, fold into a short
or drop.
7. EEO statement at the end: boilerplate, remove.
8. Status: Full Time, Availability: Full Availability, Location: ... These are details about the role. Could be included in a short paragraph.
Let's structure:
- About the Property (since the posting has "About Our Property" with specific details)
- Benefits (detailed list)
- Responsibilities (from Essential Functions)
- Qualifications (from Qualifications section)
- Maybe a short paragraph for role metadata (status, availability, location, job category)
But the rule says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". So we can use "About the Property" as a heading? The example includes "About the role". The posting has "About Our Property". I think we can use "About the Property" as a heading.
Also, "What You Will Have An Opportunity To Do" includes BASIC FUNCTION and then Essential Functions. The BASIC FUNCTION is a summary, Essential Functions are bullet points. We'll combine into Responsibilities.
Qualifications is clear.
Now, the Benefits section is very detailed, so we'll include.
Compensation: only "Based on Experience" - skip.
Schedule: not mentioned specifically, though "Closed many weekends and most holidays" is in benefits. But not a schedule section.
Let's write HTML.
We'll start with a paragraph for the company overview? The posting starts with a long description of Pyramid Global Hospitality. That's about the company, not the property. The property description is separate. The user might want to include the company description as "About the Company". But the rule says "About the role". However, the posting has both. I think we can include an "About the Company" section and "About the Property" section. But the rule says "Prefer a few substantive sections over many thin ones." The company description is long and substantive. The property description is also substantive. We could combine into one "About the Company & Property" section? But the headings are predefined examples. The rule says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It doesn't forbid other headings, but suggests those. I think we can use "About the Company" and "About the Property" as they are substantive.
But the job posting is for a specific property. The company description is generic. The property description is specific. I'll include both as separate sections.
Now, the metadata: "Status: Full Time Availability: Full Availability Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center Job Category: DUCareersInHotel & DUCareersInManagement #PGH-DU #PGH-BMC Benchmark Hospitality". We can put this in a short paragraph at the top or bottom. Since the rule says "fold minor metadata into a short
or drop it." I'll include a paragraph with these details.
Also, the "What You Will Have An Opportunity To Do" heading is followed by BASIC FUNCTION and then Essential Functions. We'll make Responsibilities section with the BASIC FUNCTION as a paragraph and Essential Functions as a list.
Qualifications as a list.
Benefits as a list.
Now, let's write.
We must not include any markdown code fences. Just HTML fragment.
I'll produce:
About the Company
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About the Property
Deloitte University Hotel & Conference Center - Benchmark Hospitality. High-end private hotel and conference center called Deloitte University. Closed to the public. 1,400 hotel rooms - all single occupancy, no suites. Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit down restaurants. 200,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms. Fitness Center, jogging trails and sports fields (all available to our associates to use!). All professional clientele. No weddings, holiday parties, school groups, or other social-type events. Located in Westlake, Texas - near Keller, Southlake, and Roanoke. For more information about our property, check our website: BenchmarkHotelDFW.com. Property is managed by Benchmark Hospitality at Deloitte University.
Status: Full Time. Availability: Full Availability. Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center. Job Category: DUCareersInHotel & DUCareersInManagement. #PGH-DU #PGH-BMC Benchmark Hospitality.
Benefits
- Awesome Employee Focused Culture with many Associate Events
- Closed many weekends and most holidays - 10 days of holiday pay
- Up to 14 Vacation & Sick days per year
- Weekly pay
- Leadership and Career development programs
- Many opportunities to grow and transfer to new positions
- Free Lunch in our newly remodeled Associate Cafeteria
- Eligible for Medical Insurance and other awesome benefits within 30 days of employment
- Employer matching 401k
- Tuition Reimbursement
- Free parking on-site
- Free uniforms and we will clean them
- Benchmark Hospitality hotel discounts
Responsibilities
Basic Function: The Assistant Front Office Manager supports the Director of Front Office in overseeing all aspects of the Front Office operation. This includes ensuring customer satisfaction, financial performance, and employee relations. The Assistant Front Office Manager acts as Manager on Duty addressing any guest or operational related issues.
- Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports. Also responsible for creating schedules and approving employees' time, time off and shift changes.
- Assign, train, support and direct the staff to carry out the basic operation of their roles to give the maximum efficiency and performance, maintaining the policy and standards of the property.
- Coach, develop and provide feedback to the staff for the continued growth in their current and future positions within our company.
- Will serve as Benchmark Manager on Duty for the hotel and resolve all guest issues.
- Responsible as lead on hotel emergency procedures include guest injuries, evacuations, and other emergency incidents.
- Assist with department purchasing, maintaining consistent availability of all products and supplies.
- Ensure all labor and other expenses are kept within budgeted guidelines.
- As necessary, establish new standards to provide customers with the highest quality of service through close communication with leadership and recommend areas in need of improvement.
- Assist with weekly/monthly inventories, with timely reporting to Leadership and Accounting.
Qualifications
- Supervising experience required.
- One year's experience in the hospitality industry required, preferably in the Front Office operations of a hotel.
- Strong computer skills. Proficient in Microsoft Excel and Outlook. Microsoft Teams, Word, PowerPoint, and OneNote experience are desirable.
- Proficient with a Hotel Property Management System required. Infor experience desirable.
- Texas Driver's License with good driving record required.
- Over 21 years of age for vehicle driving insurance purposes.
That's it. No Pay section. No Schedule section. No EEO.
Check for any duplicate or boilerplate: The EEO statement at
for prose - Do NOT repeat job title as heading (the page already shows it) - Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it - Preserve ALL substantive information; do NOT invent or summarize away detail - Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions - Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") - Never create Pay/Schedule/Benefits sections unless the posting actually states them - Prefer a few substantive sections over many thin ones - Output ONLY the HTML fragment — no /, no markdown code fences Now, let's parse the content: 1. Company description: Long paragraph about Pyramid Global Hospitality. This could be "About the Company" or similar. But the rule says use headings like "About the role". However, the posting has "About Our Property" section. I think we should include an "About the Property" section. 2. Benefits & Perks: Detailed list. This should be a Benefits section. 3. "What You Will Have An Opportunity To Do" with BASIC FUNCTION and Essential Functions. This is essentially Responsibilities. The Essential Functions are a list of duties. 4. Qualifications: List of requirements. 5. Compensation: Only says "$ - Based on Experience" twice. That's placeholder/filler. According to rules, never create Pay section unless posting actually states them. "Based on Experience" is filler. So we should NOT include a Pay section. 6. There's also "Job Category: DUCareersInHotel & DUCareersInManagement" and hashtags #PGH-DU #PGH-BMC. These are metadata, fold into a short
or drop. 7. EEO statement at the end: boilerplate, remove. 8. Status: Full Time, Availability: Full Availability, Location: ... These are details about the role. Could be included in a short paragraph. Let's structure: - About the Property (since the posting has "About Our Property" with specific details) - Benefits (detailed list) - Responsibilities (from Essential Functions) - Qualifications (from Qualifications section) - Maybe a short paragraph for role metadata (status, availability, location, job category) But the rule says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". So we can use "About the Property" as a heading? The example includes "About the role". The posting has "About Our Property". I think we can use "About the Property" as a heading.
Also, "What You Will Have An Opportunity To Do" includes BASIC FUNCTION and then Essential Functions. The BASIC FUNCTION is a summary, Essential Functions are bullet points. We'll combine into Responsibilities.
Qualifications is clear.
Now, the Benefits section is very detailed, so we'll include.
Compensation: only "Based on Experience" - skip.
Schedule: not mentioned specifically, though "Closed many weekends and most holidays" is in benefits. But not a schedule section.
Let's write HTML.
We'll start with a paragraph for the company overview? The posting starts with a long description of Pyramid Global Hospitality. That's about the company, not the property. The property description is separate. The user might want to include the company description as "About the Company". But the rule says "About the role". However, the posting has both. I think we can include an "About the Company" section and "About the Property" section. But the rule says "Prefer a few substantive sections over many thin ones." The company description is long and substantive. The property description is also substantive. We could combine into one "About the Company & Property" section? But the headings are predefined examples. The rule says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It doesn't forbid other headings, but suggests those. I think we can use "About the Company" and "About the Property" as they are substantive.
But the job posting is for a specific property. The company description is generic. The property description is specific. I'll include both as separate sections.
Now, the metadata: "Status: Full Time Availability: Full Availability Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center Job Category: DUCareersInHotel & DUCareersInManagement #PGH-DU #PGH-BMC Benchmark Hospitality". We can put this in a short paragraph at the top or bottom. Since the rule says "fold minor metadata into a short
or drop it." I'll include a paragraph with these details. Also, the "What You Will Have An Opportunity To Do" heading is followed by BASIC FUNCTION and then Essential Functions. We'll make Responsibilities section with the BASIC FUNCTION as a paragraph and Essential Functions as a list. Qualifications as a list. Benefits as a list. Now, let's write. We must not include any markdown code fences. Just HTML fragment. I'll produce:
About the Company
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About the Property
Deloitte University Hotel & Conference Center - Benchmark Hospitality. High-end private hotel and conference center called Deloitte University. Closed to the public. 1,400 hotel rooms - all single occupancy, no suites. Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit down restaurants. 200,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms. Fitness Center, jogging trails and sports fields (all available to our associates to use!). All professional clientele. No weddings, holiday parties, school groups, or other social-type events. Located in Westlake, Texas - near Keller, Southlake, and Roanoke. For more information about our property, check our website: BenchmarkHotelDFW.com. Property is managed by Benchmark Hospitality at Deloitte University.
Status: Full Time. Availability: Full Availability. Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center. Job Category: DUCareersInHotel & DUCareersInManagement. #PGH-DU #PGH-BMC Benchmark Hospitality.
Benefits
- Awesome Employee Focused Culture with many Associate Events
- Closed many weekends and most holidays - 10 days of holiday pay
- Up to 14 Vacation & Sick days per year
- Weekly pay
- Leadership and Career development programs
- Many opportunities to grow and transfer to new positions
- Free Lunch in our newly remodeled Associate Cafeteria
- Eligible for Medical Insurance and other awesome benefits within 30 days of employment
- Employer matching 401k
- Tuition Reimbursement
- Free parking on-site
- Free uniforms and we will clean them
- Benchmark Hospitality hotel discounts
Responsibilities
Basic Function: The Assistant Front Office Manager supports the Director of Front Office in overseeing all aspects of the Front Office operation. This includes ensuring customer satisfaction, financial performance, and employee relations. The Assistant Front Office Manager acts as Manager on Duty addressing any guest or operational related issues.
- Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports. Also responsible for creating schedules and approving employees' time, time off and shift changes.
- Assign, train, support and direct the staff to carry out the basic operation of their roles to give the maximum efficiency and performance, maintaining the policy and standards of the property.
- Coach, develop and provide feedback to the staff for the continued growth in their current and future positions within our company.
- Will serve as Benchmark Manager on Duty for the hotel and resolve all guest issues.
- Responsible as lead on hotel emergency procedures include guest injuries, evacuations, and other emergency incidents.
- Assist with department purchasing, maintaining consistent availability of all products and supplies.
- Ensure all labor and other expenses are kept within budgeted guidelines.
- As necessary, establish new standards to provide customers with the highest quality of service through close communication with leadership and recommend areas in need of improvement.
- Assist with weekly/monthly inventories, with timely reporting to Leadership and Accounting.
Qualifications
- Supervising experience required.
- One year's experience in the hospitality industry required, preferably in the Front Office operations of a hotel.
- Strong computer skills. Proficient in Microsoft Excel and Outlook. Microsoft Teams, Word, PowerPoint, and OneNote experience are desirable.
- Proficient with a Hotel Property Management System required. Infor experience desirable.
- Texas Driver's License with good driving record required.
- Over 21 years of age for vehicle driving insurance purposes.