Hotel Alba Tampa-Sales Coordinator

JOB DUTIES AND RESPONSIBILITIES

• Affords assistance in completing daily/weekly/monthly reports
• Handles and responds to requests for information and inquiries by either addressing them directly or routing them to the appropriate team member
• Composes and distributes routing correspondence, reports, or contracts (such as BEOs, Sales Contracts, PACE Reports, Statistical Reports) based on organizational practices, policies, and directions from the Director of Sales or General Manager
• Maintains accuracy and timeliness of all documents and sales records, and manages a filing system
• Reserves conference space and books blocks of rooms for guests
• Assists with setting up, maintaining, and clearing banquet space before and after events
• Coordinates with customers on due dates for rooming lists, cut-off dates, BEOs, contracts, etc., to ensure all deadlines are met
• Follows up with past clients to ensure guest satisfaction
• Captures and distributes banquet event orders to staff
• Maintains group blocks and catering/banquet events within the Property Management System (PMS)
• Conducts inspections of guest and meeting rooms, banquet facilities to ensure they meet customer expectations
• Collaborates with the front desk to ensure reservation accuracy, groups, and events
• Manages client-related special events
• Performs various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• Minimum of High School education, post-high school education preferred
• Minimum of one (1) year in hotel or conference catering/sales assistant role

KNOWLEDGE, SKILLS AND ABILITIES

• Understands cross-team functions and ability to manage processes
• Strong project management skills
• Strong problem-solving abilities, including metrics-driven and strategic thinking
• Works effectively in a fast-paced environment and demonstrates high organizational skills
• Communicates effectively both verbally and in writing