Hotel Administrator (Horseshoe Bossier) Part-Time

Responsibilities

• Manage the entire Lost & Found lifecycle, from initial retrieval to final disposition.
• Retrieve, accurately log, tag, and securely store all lost items from Security and Housekeeping departments on a daily basis.
• Meticulously enter all lost and found items into the Reunitus tracking system.
• Proactively investigate and contact guests to reunite them with their lost belongings.
• Coincide the timely and secure packaging and outbound shipping of claimed items.
• Maintain the Lost & Found storage room, ensuring it is clean, organized, and secure with labeled shelving and storage systems.
• Keep precise records of all items, including detailed descriptions, dates, and final dispositions.

Qualifications

• A high school diploma or equivalent.
• Minimum of one (1) year of experience in a customer-facing role.
• Proven data entry skills with a strong emphasis on accuracy and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel).
• Superior customer service and interpersonal skills.
• Ability to read, write, and speak English fluently.
• Professional appearance and demeanor.
• Must be able to work a flexible schedule, including nights, weekends, and holidays as required.
• Preferred previous experience in a hotel or hospitality environment.
• Familiarity with a Lost & Found tracking system (e.g., Reunitus) or similar property management software.
• Career interest in the hospitality industry.

Additional Requirements

• Exceptional organizational and time-management skills.
• Ability to work effectively both independently and as part of a team.
• High level of honesty and discretion when handling sensitive guest property.
• Ability to lift and carry boxes and items up to 25 pounds.
• Must be able to bend, reach, kneel, and stand for extended periods while organizing storage.
• Ability to work efficiently in a fast-paced environment and manage multiple priorities.