Hostperson/Cashier

About the role

The Hostperson/Cashier greets and welcomes guests, offers prompt and courteous service so the guests have an enjoyable experience, and provides point-of-sale service.

Responsibilities

• Prepare and consistently maintain dining area and supplies in a guest ready atmosphere.
• Close out shift by cleaning and restocking supplies for next day or shift.
• Maintain safety and security practices, have thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Ensure brand standard documentation is completed as required.
• Other duties as assigned, that the associate is capable of performing.

Qualifications

• One year experience in a food and beverage position.
• Prior cashier experience with chain food and retail outlet preferred.
• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.

Required knowledge, skills and abilities

Knowledge: Standards of operation as required by brand; area shopping, dining, entertainment and travel directions to assist guest inquiries; daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events; entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills: Friendly professional attitude is a daily expected characteristic; computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change; organization needed to assign stations, inform servers of responsibilities, processes room service orders, and keep restaurant in a clean, orderly and guest ready manner.

Abilities: Multi task, remain associate and guest service centric; effectively communicate with guests and associates; solve guest issues with professionalism maintain hospitable attitude; market and promote to increase exposure and sales.

Working conditions

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• May be required to work any day/shift, including weekends.