Host - X Center Apex Grille

About the role

The Apex Grille at M1 Concourse's X Center is looking for an experienced, engaging host for our opening team. We're looking for someone who understands that great hospitality starts the moment a guest walks through the door. You'll welcome guests warmly, manage reservations and seating, communicate wait times, and help keep the dining room flowing smoothly. You'll work closely with servers, managers and the culinary team to make sure every guest feels seen and taken care of.

Upscale-casual, polished-casual or high-volume restaurant experience is preferred. We're looking for hospitality professionals with personality, awareness, professionalism and genuine warmth. If hospitality is something you practice rather than perform, we'd like to meet you.

Responsibilities

• Accurately record reservation details, contact information, party size, special requests and other required information.
• Adjust seating decisions based on party size, table availability, reservations, service capacity, accessibility needs and management direction.
• Answer telephone calls and respond to reservation inquiries, operating questions and general guest requests professionally.
• Assist with accommodating large parties, private events, terrace dining and special functions as assigned.
• Assist with table resets, menu preparation, light service support and other reasonable restaurant responsibilities when host coverage and guest flow permit.
• Communicate seating activity, large-party arrivals, delays, guest concerns and changing dining-room conditions to management and affected team members.
• Confirm reservations and gather the information necessary to accommodate walk-in guests accurately.
• Coordinate with culinary and restaurant leadership when seating pace must be adjusted to protect service quality.
• Coordinate with servers, bussers, food runners and management to confirm table availability and readiness.
• Develop and follow seating rotations designed to balance server workloads and support efficient kitchen and bar execution.
• Ensure menus are clean, current, complete and presented in good condition.
• Ensure tables are properly cleaned, reset and ready before seating guests.
• Escort guests to their assigned tables confidently and at an appropriate pace.
• Maintain a clean, organized and welcoming host stand, entrance, waiting area and menu-storage area.
• Maintain appropriate communication with waiting guests and offer available alternatives when delays occur.
• Maintain awareness of table status, including seated, ordering, dining, check-presented, departing and resetting stages.
• Maintain compliance with M1 Concourse policies, Apex Grille procedures and applicable guest-service, sanitation, privacy and safety requirements.
• Manage reservations, guest profiles, seating assignments and waitlists using the designated reservation or restaurant-management system.
• Monitor the entrance, waiting area and dining room and respond proactively to guest needs.
• Present menus and provide a polished introduction to the restaurant, assigned server and relevant dining information.
• Provide realistic and accurate wait-time estimates and keep waiting guests informed of changes or delays.
• Recognize returning guests when possible and use available guest information to personalize the experience appropriately.
• Respond professionally to guest concerns and promptly involve management when additional assistance is required.
• Review reservation notes and communicate special occasions, accessibility requests, seating preferences and other relevant guest information.
• Support guests with accessibility needs and coordinate appropriate seating or assistance.
• Thank departing guests sincerely, invite them to return and communicate relevant feedback to management.
• Welcome and acknowledge each arriving guest promptly with warmth, professionalism and genuine hospitality.

Benefits

• Employee discounts
• Paid time off