Host - Violi Oak Brook

About the role

Brought to you by DineAmic Hospitality and situated at Oakbrook Mall in Oak Book, IL, Violi offers classic Greek taverna-style dishes in a beautiful dining space inspired by Mykonos. Violi is seeking Hosts to join their team.

Responsibilities

• Greet every guest promptly with warmth, professionalism, and genuine hospitality.
• Manage reservations, waitlists, and walk-in guests using the reservation system.
• Accurately quote wait times and manage guest expectations.
• Strategically seat guests to balance server sections and maintain optimal service flow.
• Communicate effectively with managers and service staff regarding table status, pacing, special requests, and guest needs.
• Maintain strong knowledge of restaurant offerings and policies to assist with guest inquiries.
• Answer phones professionally and assist guests with reservations, carryout orders, and general inquiries.
• Process carryout orders and payments accurately in accordance with company procedures.
• Document event and large-party inquiries through the designated inquiry platform.
• Maintain cleanliness and organization of the host stand, entrance, and lobby areas.
• Monitor the dining room and entry areas to maintain a welcoming, organized, and well-paced environment.
• Assist with menu presentation, coat check, and other guest touchpoints as needed.
• Support service staff during peak periods to ensure smooth dining room operations.
• Encourage guests to join the restaurant’s rewards program and share guest engagement initiatives when appropriate.
• Complete opening, running, and closing side work as assigned.
• Follow all company policies, sanitation guidelines, and hospitality standards.
• Address guest concerns professionally and escalate issues to management when appropriate.
• Contribute positively to team morale and support fellow team members during high-volume periods.

Requirements

• Previous restaurant host or customer service experience preferred (high-volume experience strongly preferred).
• Experience with a guest reservation platform and POS system preferred; Open table and Toast strongly preferred.
• Availability to work evenings, weekends, and holidays as business demands.

Qualifications

• Ability to stand and walk for extended periods (up to 8+ hours per shift).
• Frequent movement in a fast-paced environment.
• Ability to bend, reach, stoop, and twist throughout shift.
• Must be able to move safely through dining area, including slick floors and tight spaces.

Skills

• Accountability
• Adaptability
• Communication Skills
• Emotional Intelligence
• Integrity
• Personal Development
• Professionalism
• Self-Management
• Teamwork and Collaboration
• Technical Proficiency with computers and POS systems

Benefits + Perks

• Paid Leave
• Commuter Benefits
• 401K + Match
• Company-paid Employee Assistance Program
• Food & Beverage Discounts

Pay

Compensation is commensurate with experience.

Schedule

Violi operates on a flexible schedule to accommodate the needs of the business and its guests.