Host | Victory Brewing - Kennett Square, PA
About the role
Artisanal Brewing Ventures (ABV) is a top 10 regional craft alcohol company in the US, made up of 5 long standing, successful craft brands (75+ combined years!): Victory Brewing, Bold Rock Cider, Sixpoint Brewery, Southern Tier Brewing & Southern Tier Distilling. We have locations in 5 states (NY, PA, OH, VA, NC) including taprooms, production facilities, & our corporate headquarters.
The Host will greet and seat guests at the appropriate location in the dining room by following a server rotation, monitoring a waiting list, and answering the telephone. The host will also assist guests that are purchasing merchandise from the retail space. As a Host, you will serve as the face of our brand in the taproom, engaging with guests to educate them about our products while delivering an outstanding hospitality experience. This role combines product knowledge with exceptional customer service to create memorable interactions that reflect the values and quality of our brand. Reports to: General Manager or Front of House Manager on duty.
Responsibilities
- Serve as the first point of contact in the taproom, greeting guests warmly and ensuring a welcoming and organized guest experience from arrival to seating
- Answer the telephone to attend to guest needs and use Table Maintenance technology to manage wait and floor plan
- Coordinate with other staff members to ensure smooth operation and exceptional guest experience
- Process merchandise transactions accurately using the point-of-sale (POS) system
- Knowledge and ability to answer guest's questions about merchandise
- Restock the merchandise cooler and retail space to maintain an organized and visually appealing merchandise layout
- Monitor inventory levels and assist with restocking and organizing products in the retail space