Host - THE RIM

Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities! At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences.

Benefits

• Competitive pay
• Flexible hours for work-life balance
• Career growth opportunities with a promote-from-within culture (#XperienceRealGrowth)
• Unique and unmatched company culture (#XRGFam)
• Team member dining discounts for you and up to 5 guests
• Employee Referral Program
• Exclusive Credit Union Benefits (Checking/Savings, Loans, Financial Education)
• Partner perks: discounted rates on theme parks, travel, apparel, sports tickets, and more
• Sick time offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL)
• Comprehensive health insurance for full-time team members

Certified Top Workplaces – 5 years running!

Purpose

The host/ess is responsible for delivering a friendly greeting upon guests' arrival, promptly seating the guests, and bidding them farewell and inviting them back upon their departure.

Responsibilities

• Greet guests immediately upon arrival
• Inform the guests that their table is ready and invite them to the table
• Carry guests’ drinks to their seats/tables from the bar area and transfer their tab to the table if needed
• Pull out chairs and tables to make it easier for the guests to sit down
• Answer calls promptly and politely
• Utilize all tables on a rotation to achieve highest turnaround of guests and maintain smooth flow of the restaurant
• Keep host stand well organized and stocked
• Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
• Tour the restaurant in intervals to identify any empty tables
• Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude, escalating to management when necessary
• Complete opening/running/closing side work duties as assigned
• Assist teammates with opening/running/closing side work duties upon request
• Assist and/or complete additional tasks as assigned

Requirements

• High School Diploma preferred
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 18+ years of age
• Possession of or the ability to possess all state-required work cards
• Minimum of one (1) year of related experience
• Familiarity with OpenTable

Skills

• Proper lifting techniques
• Guest relations
• Sanitation and safety
• Safe alcohol service
• Full-service restaurant operations
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

Working Conditions

• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Work in an environment subject to varying levels of noise, crowds, and smoke, the severity of which depends upon guest volume
• Fast-paced, high-volume, full-service restaurant
• Work varied shifts to include days, nights, weekends, and holidays

Physical Requirements

• Ability to walk and stand for long periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls
• Ability to repeat the same movements for long periods of time
• Ability to understand the speech of another person
• Ability to speak clearly so listeners can understand
• Ability to push and lift up to 50 lbs
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl