Host - The Hotel Zamora

About the role

The Host plays a major role in the hotel's Food & Beverage experience. The Spirit to Serve is a key element in a positive customer experience. This position is responsible for greeting guests at the door. The host seats and presents clean menus to guests in a friendly, professional and quick manner.

Responsibilities

• Greets and seats guests, presents menus to guests, informs them of any specials
• Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations
• Runs the floor plan board
• Observes tables and keeps track of clean, dirty and occupied tables
• Takes guest information and quotes wait times to guests accurately when tables are not immediately available
• Cleans, organizes and stocks menus at host area
• Answers phone and answers questions concerning the menu and restaurant
• Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience
• Maintains specific side-work and ensures the cleanliness and smooth operation of the restaurant
• Quickly clears and resets tables
• Maintains restaurant, bar, and restroom space cleanliness restrooms throughout shift
• Sweeps foyer and front entrance area frequently
• Fills to-go orders, if applicable
• Knows when to escalate situations for management intervention
• Completes other tasks and duties as assigned based on business needs

Requirements

• Previous hotel/hospitality or related service industry experience is strongly preferred
• Able to communicate effectively and follow directions in a multi-lingual environment
• A passion for the mission, vision, and values of Sherman Associates

Qualifications

• Schedule may vary due to the specific needs of the hotel

Skills

• None specified

Benefits

• Employer-paid short-term disability
• Employer-paid life insurance
• Employer-paid employee assistance program
• Fully vested 401k company match program
• Starbucks and Hotel discounts

Pay

• Not specified

Schedule

• Part-time availability

Benefits

• Not specified

Work Environment

• Operates behind the bar and may be working in close proximity to co-workers
• The noise level in the work environment can be loud
• Hazards may include, but are not limited to, cuts, slipping, tripping and burns

Physical Requirements

• Must be able to sit or stand in designated work area throughout the day based on business needs
• Must have the ability to move around freely throughout the designated work area
• Must be able to exert well-paced ability to reach tables and kitchen in a timely manner
• Must be able to lift up to 25-30 lbs. frequently throughout shift, and lift, carry, push, and pull up to 50 lbs. occasionally
• Requires grasping, writing, sitting or standing, moving about freely, using computer, repetitive motions, bending, reaching, crouching, and communicating effectively
• Willing and able to wash hands frequently throughout the shift

Additional Screening Requirements

• Must successfully meet criminal background screening requirements for position