Host Success Agent

At Neighbor, we’re building the largest hyperlocal storage and parking marketplace in the world. We’ve raised over $75 million from top-tier investors including Andreessen Horowitz and the CEOs of DoorDash, StockX, and Uber. Our marketplace operates in all 50 states, and we’re just getting started! About The Role Neighbor is looking for a detail-oriented, customer-focused Host Success Agent to help commercial and residential property owners grow their earnings on our platform. Some examples of Host Success Agent workstreams include: Google Maps: Scheduling and executing several dozen phone calls each day to help property owners create Google Maps pins for their Neighbor listingsSignage: Selling property owners on the value of Neighbor signage, sending customized signs to those who are interested, and tracking the performance of those signs over timeListing Optimization: Helping high-potential property owners improve their listings by educating them on the value of smart pricing, strong photos, reviews, clear descriptions, etc This position is equal parts customer service representative and operations specialist. If you enjoy direct customer service and have an eye for making processes more efficient and effective, this role could be for you. Primary Responsibilities Schedule and execute phone calls with property owners to help them create Google Maps pins for their Neighbor listings. Note that this responsibility will account for 50-75% of your timeImprove Google Maps pin quality and performance through ongoing optimizations (photos, descriptions, review solicitation, etc.)Help scale Neighbor’s signage program by distributing signs to property ownersAct as Neighbor’s front line of communication with property owners, helping them improve their listings to attract more rentersPropose solutions to make Host Success initiatives more efficient and effective Qualifications Required At least one year of work experienceStrong attention to detailDemonstrated ability to communicate with customers, particularly over the phone, in a professional, neighborly mannerAbility to follow a process while also spotting ways to improve itStrong organizational skills and ability to manage a high volume of work without significant oversight Nice to haves Interest in local SEO, marketplaces, or marketingExperience building AI workflows Benefits Stock optionsMedical, dental, and vision insuranceGenerous PTO11 paid company holidays401(k) planInfant care leaveOn-site gym/showers open 24/7 About Neighbor: Neighbor is the largest and most comprehensive marketplace for self storage and parking, with listings in almost every U.S. city. From storage facilities to neighborhood garages, driveways, and RV spots, Neighbor brings every option together in one simple search. Come help us disrupt the $500 billion storage and parking industry! This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a an extremely talented, hardworking and passionate team committed to changing the world one neighbor at a time. Neighbor is an equal opportunity employer and is committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at hr@neighbor.com. Check out our careers page to get to know us better as you think about your next step at Neighbor! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.