Host | Southern Tier - Buffalo, NY

About the role

The Host position at Southern Tier Brewing is a key role in our taproom, where you will serve as the first point of contact for guests. Your primary responsibility is to ensure a welcoming and organized guest experience from arrival to seating.

Responsibilities

• Serve as the first point of contact in the taproom, greeting guests warmly
• Answer the telephone to attend to guest needs
• Use Table Maintenance technology to manage wait and floor plan
• Cook with other staff members to ensure smooth operation and exceptional guest experience
• Process merchandise transactions accurately using the point-of-sale (POS) system
• Knowledge and ability to answer guest's questions about merchandise
• Maintain general cleanliness of host area, front taproom area, and merchandise area
• Absorb and assist with restocking and organizing products in the retail space
• Perform other duties as assigned

Requirements

• Must be at least 18 years of age (17 allowed in certain counties)
• At least one year of related experience preferred
• Excellent interpersonal skills and comfortability with discussing our products in detail with guests
• Strong communication skills and the ability to work collaboratively in a fast-paced, team-oriented environment
• Basic computer skills and familiarity with point-of-sale systems
• Must be able to remain in a standing position for extended periods of time
• Must be able to lift and carry at least 20 pounds
• Ability to perform physical tasks, including frequent bending, stooping and reaching

Qualifications

• High school diploma or equivalent
• Valid driver’s license
• Pass a background check

Skills

• Customer service skills
• Product knowledge
• Table maintenance technology proficiency
• Point-of-sale system familiarity

Benefits

• Competitive compensation
• Flexible schedules
• Ample product discounts
• Opportunities for growth across 5 successful brands

Pay

Pay for this position starts at $16 per hour

Schedule

Hours vary based on shift availability