Host

About the role

The Host serves as the first and last impression of the dining experience at Auberge du Soleil. This role is responsible for warmly welcoming guests, managing reservations and seating, coordinating guest flow, and creating an exceptional arrival and departure experience that reflects the resort's Forbes Five-Star standards.

Responsibilities

• Greet every guest with warmth, professionalism, and genuine hospitality, creating an exceptional first impression.
• Escort guests to their tables while providing personalized and engaging service.
• Manage guest arrivals, departures, and waitlists in an organized and efficient manner.
• Anticipate guest preferences and special requests whenever possible.
• Provide accurate information regarding menus, dining experiences, resort amenities, and special events.
• Resolve guest concerns professionally or elevate issues to Restaurant leadership when appropriate.
• Ensure every guest interaction reflects Auberge Collection's luxury service philosophy and Forbes Five-Star standards.
• Manage reservations using the property's reservation management system.
• Cooking and serving food and beverages to guests.
• Monitor dining room flow and adjust seating plans based on business levels and operational needs.
• Maintain accurate wait times and communicate updates clearly with guests.
• Collaborate with Restaurant Managers and service team members to ensure balanced table assignments and smooth transitions throughout service.
• Maintain cleanliness and presentation of the entrance, reception area, and host station.
• Answer telephone calls professionally and assist guests with reservations, inquiries, and requests.
• Support service team members by maintaining awareness of dining room activity and assisting where appropriate.
• Assist with menu presentation, guest communications, and operational projects as assigned.
• Ensure all service standards and operating procedures are consistently followed.
• Partner closely with Restaurant Managers, culinary team members, servers, bartenders, and support staff to ensure seamless service.
• Communicate effectively regarding guest arrivals, seating priorities, special occasions, and operational updates.
• Support a positive, respectful, and collaborative work environment.
• Demonstrate flexibility by assisting in other areas of the restaurant when business needs require.

Requirements

• Previous experience in luxury hospitality, fine dining, hotel, or restaurant guest services preferred.
• Previous host, concierge, front desk, or guest-facing experience preferred.
• Excellent communication and interpersonal skills with a polished and professional demeanor.
• Strong organizational and multitasking abilities.
• Ability to remain calm, composed, and guest-focused in a fast-paced environment.
• Proficiency with reservation management systems and basic computer applications preferred.

Qualifications

• Passion for hospitality and delivering personalized guest experiences.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Skills

• Exceptional communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm, composed, and guest-focused in a fast-paced environment.
• Proficiency with reservation management systems and basic computer applications.

Benefits

• Comprehensive benefits package including health insurance, retirement plan, paid time off, and more.

Pay

The starting pay rate for this position is $17.90-$18.90 per hour plus tips. This is the pay rate for this position that Auberge du Soleil reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education.

Schedule

This position requires a flexible schedule, including evenings, weekends, and holidays.