Host - Rio Mambo, Weatherford

About the Role

At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We deliver not just meals but unforgettable eXperiences. The host/ess is responsible for delivering a friendly greeting upon guests' arrival, promptly seating the guests, and bidding them farewell while inviting them back upon their departure.

Responsibilities

• Greet guests immediately upon arrival
• Inform the guests that their table is ready and invite them to the table
• Carry guests’ drinks to their seats/tables from the bar area and transfer their tab to the table if needed
• Pull out chairs and tables to make it easier for guests to sit down
• Answer calls promptly and politely
• Utilize all tables on a rotation to achieve the highest turnaround of guests and maintain a smooth flow of the restaurant
• Keep the host stand well organized and stocked
• Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
• Tour the restaurant in intervals to identify any empty tables
• Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude, escalating to management when necessary
• Complete opening/running/closing side work duties as assigned
• Assist teammates with opening/running/closing side work duties upon request
• Assist and/or complete additional tasks as assigned

Requirements

• High School Diploma preferred
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 18+ years of age
• Possession of or the ability to possess all state-required work cards
• Minimum of one (1) year of related experience
• Familiarity with OpenTable
• Proper lifting techniques
• Guest relations
• Sanitation and safety
• Safe alcohol service
• Full-service restaurant operations
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

Skills

• Guest relations
• Sanitation and safety
• Safe alcohol service
• Full-service restaurant operations
• Effective and assertive communication in English

Benefits

• Competitive pay
• Flexible hours for work-life balance
• Career growth opportunities with a promote-from-within culture (#XperienceRealGrowth)
• Unique and unmatched company culture (#XRGFam)
• Team member dining discounts for you and up to 5 guests
• Employee Referral Program
• Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education
• Partner perks: discounted rates on theme parks, travel, apparel, sports tickets, and more
• Sick time offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL)
• Comprehensive health insurance for full-time team members

Working Conditions

• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Work in an environment subject to varying levels of noise, crowds, and smoke, depending on guest volume
• Fast-paced, high-volume, full-service restaurant
• Work varied shifts including days, nights, weekends, and holidays

Physical Requirements

• Ability to walk and stand for long periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls
• Ability to repeat the same movements for long periods of time
• Ability to understand the speech of another person and speak clearly
• Ability to push and lift up to 50 lbs
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl