Host - PBR St. Louis

Host Responsibilities

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greeting guests in a friendly and upbeat manner and smiling to ensure guest satisfaction.
• Communicating effectively with all guests.
• Communicating problems to management immediately.
• Cooking seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipating needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

Physical Requirements

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.