Host - Part- Time

Responsibilities

• Greet arriving customers, seat them, establish rapport and assist with restaurant service.
• Receive and process payment for charges accurately.
• Escort customers to assigned tables, issue menus, and solicit rapport to accommodate special needs or requests.
• Assign sections and notify servers of new seats to ensure immediate and proper attention.
• Maintain a visible presence in the restaurant by circulating and assisting servers, responding to customer requests, and assessing operational efficiency.
• Process transactions on a computerized cash register, count back change out loud, and verify accuracy of guest checks.
• Elicit feedback from departing customers and distribute and account for all checks issued to servers.
• Balance and reconcile computerized and manual reports at the end of each shift.
• Maintain a clean and attractive restaurant by assisting with cleaning duties.
• Report maintenance or housekeeping discrepancies to management.

Requirements

• High school diploma or equivalent.
• Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.
• Knowledge of high school graduate level mathematical aptitude, standard cash handling procedures, and computerized cash register systems.
• General knowledge of customer service skills, restaurant operations, and food service principles.

Physical Demands

• Standing and walking during entire shift.
• Carrying, lifting, and bending.
• Handling coins and writing utensils.
• Standing throughout the shift and lifting arms above head to retrieve objects from shelves.
• Communicating verbally and in writing in English.
• Dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Surveying the entire room in dimly lit conditions.