Host - Ole Red Orlando

Greeting and Management

You will greet all guests promptly with a smile and sincere welcome. Assist with venue directions as needed. Thank guests for their visit and warmly invite them to return. Communicate guest feedback and concerns to management.

Guest Flow and Waitlist Management

Manage incoming guest flow. Estimate and communicate wait times, and escort guests to appropriate areas. Maintain waitlist to maximize service efficiency. Communicate ongoing logistics such as wait time, large parties, special events, etc. to restaurant management.

Table Service and Environment Maintenance

• Walk with guests while escorting them to tables, present menus, and wait for guests to settle before leaving the table.
• Maintain clean and orderly food service environments during operation and after service.

Service Support

• Support basic front-of-house service needs.
• Deliver food and beverages to table and pre-bus as needed.

Alcohol Service

Able to follow responsible alcohol service per local ordinance, training, and company policies.

Other Duties

• Attend pre-shift meetings and complete defined opening, running, and closing duties.
• Model company service basics. Follow all corporate policies, safety and security procedures, and brand SOPs.
• Promptly report accidents, facility issues, or unsafe conditions to management.

Physical Requirements

• Speak and hear to communicate with guests and use both near and distance vision for operating the POS system.
• Stand and walk for extended periods, including on uneven surfaces and while carrying items.
• Frequently climb stairs throughout the venue.
• Regularly lift and carry up to 25 lbs., and occasionally sit, kneel, bend, and reach.
• Manual dexterity for tasks such as using a computer.

Working Conditions

• Restaurant/bar/live music environments, subject to both kitchen and customer areas, with large crowds and elevated noise levels.