Host - Iron Hill Brewery & Restaurant

Essential Responsibilities

• Greet guests promptly and warmly upon arrival
• Manage reservations, waitlists, and guest seating
• Escort guests to tables and provide menus when appropriate
• Provide accurate wait time estimates when necessary
• Thank guests as they depart and ensure a positive final impression
• Respond to guest questions or direct them to the appropriate staff member

Dining Room Management

• Maintain organized and balanced seating rotations among servers
• Monitor table availability and communicate with service staff regarding table readiness
• Cook with Server Assistants and servers to identify tables that are ready to be seated
• Communicate with management during high-volume periods to adjust seating strategy as needed

Communication & Team Support

• Communicate clearly with servers, bartenders, Server Assistants, and management
• Notify servers immediately when guests are seated in their sections
• Inform management of guest concerns or service issues
• Aid in maintaining an organized host stand and entrance area
• Support other front-of-house team members when needed

Operational Responsibilities

• Opening Duties:
• Prepare host stand and ensure all necessary materials are stocked
• Review reservations and large party bookings for the shift
• Confirm floor plan and server sections with management
• Ensure menus and host materials are organized and available
• During Service:
• Maintain accurate waitlists and reservations
• Monitor dining room flow and update wait times as needed
• Communicate with servers and Server Assistants regarding table turnover
• Aid guests waiting for tables and provide updates as needed
• Maintain a clean and organized host stand and entrance area
• Closing Duties:
• Ensure host stand is clean and organized
• Restock menus and host materials
• Confirm all reservations and waitlists are closed
• Communicate with management regarding any remaining tables or guest concerns

Qualifications

• Strong customer service and communication skills
• Ability to remain organized in a fast-paced environment
• Ability to manage multiple tasks simultaneously
• Ability to work collaboratively with the entire front-of-house team
• Strong attention to detail and guest experience standards
• Able to maintain a professional and welcoming demeanor with guests
• Communication & Language Skills:
• Ability to read, write, and communicate effectively in English
• Ability to follow verbal instructions and communicate clearly with team members and management