Server - Iron Hill Brewery & Restaurant

Essential Responsibilities

• Greet guests promptly and provide attentive, friendly service throughout their dining experience
• Take food and beverage orders accurately and communicate special requests to the kitchen
• Deliver food and beverages to guests in a timely and professional manner
• Check in with guests during their meal to ensure satisfaction and address any concerns
• Process guest payments accurately, including cash handling and payment processing
• Thank guests upon departure and ensure a positive final impression
• Maintain thorough knowledge of the menu, including food, beer, and beverage offerings
• Prep light fare plates and desserts as needed
• Adhere to state laws and Iron Hill alcohol service policies at all times
• Dining Room Maintenance
• Clear and reset tables according to restaurant standards to prepare for incoming guests
• Maintain cleanliness of guest areas including restrooms, floors, and surrounding sections
• Restock and replenish tablewares and food and drink prep areas throughout service
• Dispose of trash and assist with general housekeeping tasks as needed
• Opening & Closing Duties
• Complete opening procedures including dining room setup, expo line setup, drink service setup, dessert counter setup, and appetizer line setup
• Complete closing procedures including housekeeping tasks and polishing silverware
• Efficiently prepare and shut down shift sidework within designated time standards
• Team Support
• Function as a Server Assistant when needed to support table flow and guest experience
• Function as Host or Expo occasionally as needed
• Support other front-of-house team members during busy service periods
• Efficiently operate restaurant POS, scheduling, and communication systems

Qualifications

• Excellent judgment while serving in adherence to state laws and Iron Hill alcohol policies
• Able to obtain and maintain applicable alcohol and food handling certifications
• Proper cash handling skills and accurate payment processing
• Basic math skills
• Able to lift 25 lbs over the waist
• Strong organizational skills and ability to maintain a clean and efficient work area
• Understanding of restaurant POS, scheduling, and communication systems
• Understanding of sanitation and safety procedures
• Able to work within Iron Hill time standards of service
• Commitment to avoiding waste and respecting company property
• Friendly and professional interactions with guests and team members
• Ability to create a positive and hospitable working environment
• Excellent communication skills with the ability to interact effectively with a variety of people
• Detail-oriented with the ability to prioritize tasks and ensure completion of all daily responsibilities