Host / Hostess - Lainey Wilson's Bell Bottoms Up

About the role

A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service, and high standards. The goal is to accelerate business development by providing customers with a memorable experience.

Responsibilities

• Greet incoming and departing guests warmly with a genuine smile and eye contact.
• Inform guests of current promotions and who will be serving them.
• Be alert and observant in the dining room to assist servers by informing them of patron needs.
• Ability to access and operate business applications for communication with fellow team members (e.g., email, chat/text messaging).
• Collaborate with servers, food runners, and bar staff to support best-in-class service.
• Work with complaints or problems with a positive attitude.
• Promote loyalty from customers.
• Maintain a tidy and clean entry and greeting area.

Requirements

• High School Diploma or equivalent preferred.
• 18+ years of age.
• Minimum of 6 months in restaurant and/or host-related positions preferred.
• Minimum of 6 months of experience in customer service preferred.

Schedule

• Hours may be part-time (less than 30 hours per week) or could exceed 30 hours per week, including overtime when approved by management.
• Work varied shifts to include days, nights, weekends, and holidays.

The work environment involves constant public contact. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.