Host/Hostess - Full Time

About the role

As our Host / Hostess, you will be one of the first points of connection for guests visiting Beast & Butterflies. You will create a warm and welcoming first impression, manage the flow of the restaurant, coordinate seating, and support the service team in delivering a seamless dining experience. This role is ideal for someone who is personable, organized, confident, and genuinely enjoys connecting with people in a fast-paced, social environment.

Responsibilities

• Welcome guests with a warm, friendly, and engaging attitude
• Create a positive first and last impression for every guest
• Manage guest arrivals, seating, and departures in a professional manner
• Provide accurate information about the restaurant, menus, hours, and hotel amenities
• Answer guest questions and assist with special requests
• Anticipate guest needs and communicate relevant information to the service team
• Handle guest concerns professionally and involve management when appropriate
• Manage reservations and waitlists accurately using the restaurant reservation system
• Escort guests to their tables and provide menus as appropriate
• Communicate estimated wait times accurately
• Maintain an organized and efficient seating plan
• Coordinate seating with servers and management
• Balance guest preferences with restaurant capacity and service flow
• Communicate special occasions, VIP guests, allergies, and other relevant information to the service team
• Maintain a clean, organized, and welcoming host stand and entrance area
• Absorb menus, reservation materials, and guest supplies
• Assist with opening, closing, and side-work duties
• Monitor the dining room and communicate operational needs to the appropriate team members
• Assist servers and other team members during busy periods as needed
• Support smooth guest flow throughout the restaurant
• Work closely with servers, bartenders, food runners, culinary staff, and management
• Communicate effectively regarding reservations, guest needs, table status, and service priorities
• Help maintain an organized and positive restaurant environment
• Contribute to a team-first culture where everyone works together to create an exceptional guest experience

Requirements

• Passion for hospitality and creating memorable guest experiences
• Warm, friendly, and engaging personality
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Excellent organizational and multitasking abilities
• Ability to remain calm and professional in a fast-paced environment
• Strong attention to detail
• Ability to work effectively as part of a team
• Flexibility to work evenings, weekends, holidays, and varying shifts
• Previous host, hostess, server, restaurant, hotel, or customer service experience preferred
• Experience with restaurant reservation systems preferred
• Experience with POS systems is a plus
• Strong knowledge of basic restaurant operations and dining etiquette
• Ability to manage multiple guest requests and seating priorities simultaneously
• Food Handler Card required or ability to obtain upon hire, as applicable

Preferred Qualifications

• Previous hotel or lifestyle restaurant experience preferred
• Experience with OpenTable or similar reservation systems is a plus
• Previous experience in a high-volume restaurant environment
• Strong knowledge of local dining and hospitality offerings is beneficial
• Bilingual abilities are a plus

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift
• Frequent movement throughout the restaurant and lobby areas
• Bend, reach, stoop, and move as needed during service
• Safe carrying of menus, supplies, and other items
• Comfortable working in a fast-paced, high-volume, guest-facing environment

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Why Join Us

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success. We are committed to people, performance, and growth, and we invite you to join our team if you're looking for an opportunity to grow, contribute, and make an impact.