Host/Hostess (Food & Beverage)

About the role

The Host/Hostess is responsible for greeting and seating guests in a professional and welcoming manner while ensuring smooth dining room flow and exceptional guest service. This role manages reservations, answers telephone inquiries, and operates the ResPak system accurately and efficiently.

Responsibilities

• Greets and seats guests in the dining room in a professional, welcoming, and courteous manner.
• Answers telephone calls promptly and professionally while taking and managing reservations accurately.
• Maintains knowledge of basic menu items and wine lists to assist and inform guests as needed.
• Operates reservation systems (ResPak) efficiently to manage seating and reservations.
• Occasionally supports In-Room Dining by accurately taking guest orders in a timely manner.
• Prepares and organizes the host stand, including necessary equipment and materials for service.
• Creates and manages floor plans to ensure efficient seating and smooth service flow.
• Completes all opening and closing side work duties as assigned.
• Maintains cleanliness and organization of the host area and workstation at all times.
• Reads and follows all departmental memos and updates to ensure accurate communication.
• Communicates clearly and professionally with guests and team members at all times.
• Works collaboratively with team members to support efficient restaurant operations.
• Reports to the Restaurant Manager at the end of each shift as required.
• Upholds resort standards by acting as an ambassador of Enchantment and representing the property positively at all times.
• Fosters teamwork by assisting co-workers and supporting other departments to ensure guest satisfaction.
• Maintains knowledge of resort layout to assist guests effectively.
• Performs additional duties and special projects as assigned.

Requirements

Regular and reliable attendance is an essential function of this role.

Benefits

We offer a comprehensive benefits package for full-time qualifying roles designed to support your health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more.

Schedule

As a luxury hospitality destination operating 24/7, our resort requires team members who can offer flexibility in their schedules. Most roles involve working a variety of shifts, including days, evenings, weekends, and holidays, to ensure an exceptional guest experience.