Host/Hostess - Food and Beverage Outlets

About the role

Welcome guests with a warm, polished, and professional demeanor upon arrival. Manage reservations, seating flow, and waitlists to ensure efficient and seamless service operations. Escort guests to tables while providing a gracious and personalized arrival experience. Maintain a strong understanding of restaurant operations, seating charts, and guest preferences. Communicate effectively with servers, bartenders, culinary teams, and leadership to coordinate guest experiences. Anticipate guest needs and proactively assist with special requests or accommodations. Maintain cleanliness, organization, and presentation standards of the host stand and lobby areas. Handle guest concerns with professionalism, urgency, and hospitality-focused solutions. Assist with opening, closing, and administrative host stand responsibilities as assigned.

Responsibilities

• Welcome guests with a warm, polished, and professional demeanor upon arrival.
• Manage reservations, seating flow, and waitlists to ensure efficient and seamless service operations.
• Escort guests to tables while providing a gracious and personalized arrival experience.
• Maintain a strong understanding of restaurant operations, seating charts, and guest preferences.
• Communicate effectively with servers, bartenders, culinary teams, and leadership to coordinate guest experiences.
• Anticipate guest needs and proactively assist with special requests or accommodations.
• Maintain cleanliness, organization, and presentation standards of the host stand and lobby areas.
• Handle guest concerns with professionalism, urgency, and hospitality-focused solutions.
• Assist with opening, closing, and administrative host stand responsibilities as assigned.

Requirements

• Previous host, restaurant, or hospitality experience preferred, particularly in an upscale or luxury environment.
• Exceptional communication and interpersonal skills with an approachable and polished presence.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain composed in a fast-paced dining environment.
• Passion for creating memorable guest experiences through thoughtful hospitality.
• Comfortable using reservation and point-of-sale systems.
• Flexible schedule availability including mornings, weekends, and holidays.
• Team-oriented mindset with a positive and professional attitude.
• Ability to stand and walk for extended periods throughout the shift.
• Ability to occasionally lift and carry items weighing up to 25 pounds.
• Ability to bend, reach, and move throughout the restaurant as needed.

Qualifications

Commensurate with experience.

Skills

• Exceptional communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain composed in a fast-paced dining environment.
• Passion for creating memorable guest experiences through thoughtful hospitality.
• Comfortable using reservation and point-of-sale systems.
• Team-oriented mindset with a positive and professional attitude.
• Ability to stand and walk for extended periods throughout the shift.
• Ability to occasionally lift and carry items weighing up to 25 pounds.
• Ability to bend, reach, and move throughout the restaurant as needed.

Benefits

As part of Makeready, we offer a benefits experience designed with intention—supporting the full life of our team, not just their time at work. Eligible team members have access to flexible PTO and PTO exchange, comprehensive medical, dental, and vision coverage, parental leave, pet insurance, company-matched dependent care and 401(k), student loan repayment support, and a thoughtful range of additional benefits. We believe our best work happens when our people feel supported, seen, and set up to thrive—at work and beyond.

Pay

TBD

Schedule

TBD