Host/Hostess - Flying V (Full Time) (Fine Dining/PM Shifts)

About the Role

As a warm and welcoming Host/Hostess at Loews Ventana Canyon Resort, you are the first point of contact for our guests and play a key role in setting the tone for their dining experience. Your friendly demeanor, attention to detail, and ability to manage reservations and guest flow contribute to a seamless and memorable visit that reflects the excellence of our brand.

Who You Are

• Guest-Focused Communicator: You greet guests with genuine warmth and professionalism, making them feel welcome from the moment they arrive.
• Organized and Attentive: You manage reservations, waitlists, and seating charts with precision, ensuring smooth service and minimal wait times.
• Calm Under Pressure: You remain composed and courteous during busy periods, handling guest inquiries and concerns with grace.
• Team-Oriented: You collaborate closely with servers, managers, and kitchen staff to ensure efficient operations and exceptional guest experiences.
• Adaptable and Positive: You thrive in dynamic environments and bring a can-do attitude to every shift.

Veterans and military spouses are encouraged to apply.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Manage reservations, walk-ins, and waitlists using the hotel’s reservation system.
• Escort guests to their tables and provide menus.
• Communicate estimated wait times and accommodate special seating requests when possible.
• Maintain cleanliness and organization of the host stand and entrance area.
• Answer phone calls and assist with inquiries regarding hours, menus, and reservations.
• Coordinate with servers and managers to ensure timely seating and guest satisfaction.
• Monitor dining room flow and adjust seating plans as needed.
• Assist with guest recovery and resolve minor concerns with empathy and professionalism.
• Follow all hotel policies and procedures to ensure a safe and welcoming environment.
• Regular and reliable attendance in conformance with company standards.
• Perform other duties as assigned.

Qualifications

• Previous experience in hospitality, customer service, or restaurant hosting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Professional appearance and demeanor.
• Familiarity with reservation systems and basic computer skills.
• Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.
• Physical ability to stand for extended periods and move throughout the restaurant.

Benefits

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days, Vacation, and Holidays
• Paid Bereavement and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more