Host/Hostess

Responsibilities

• Welcome and acknowledge guests promptly with a warm, professional, and service-oriented demeanor.
• Manage reservations, waitlists, table assignments, and seating flow to ensure an efficient and elevated guest experience.
• Escort guests to tables and provide menus while communicating relevant outlet information, specials, and operational details.
• Maintain awareness of restaurant reservations, seating availability, guest preferences, and service flow throughout the shift.
• Aid servers, bartenders, cashiers, and leadership teams in supporting seamless outlet operations and guest satisfaction.
• Maintain cleanliness, organization, and presentation standards at the host stand, entry areas, and surrounding guest-facing spaces.
• Assist with guest inquiries, phone calls, reservations, and resort information in a professional and knowledgeable manner.
• Support cashiering and payment processing procedures as operationally necessary.
• Assist with opening, closing, side work, and operational checklists as assigned.
• Maintain knowledge of menus, outlet offerings, promotions, and resort amenities.
• Follow all food safety, sanitation, safety, and operational procedures.
• Respond promptly and professionally to guest concerns and service requests.
• Attend required meetings, trainings, and departmental lineups.
• Maintain regular attendance, punctuality, professional appearance, and grooming standards.
• Ensure overall guest satisfaction through professionalism, organization, and attention to detail.

Qualifications

• A high school diploma and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to show initiative, including anticipating guest or operational needs.