Host / Hostess

About the role

We’re more than just a team - we’re a community dedicated to making a difference every day. At The Lodge at Schroon Lake, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you! We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

Responsibilities

• Welcome guests warmly upon arrival, acknowledge them by name if possible, and thank them for choosing our restaurant.
• Manage the flow of guests by taking names, managing reservations, and estimating wait times, and communicate delays or special requests to guests with courtesy and professionalism.
• Escort guests to their tables, provide menus, and assist with seating arrangements to accommodate parties of varying sizes and preferences.
• Answer phone calls and inquiries from guests regarding reservations, availability, and dining options, and assist with booking and confirming reservations as needed.
• Maintain an organized and up-to-date reservation book or system, record guest preferences and special requests, and communicate relevant information to the service and kitchen staff.
• Coordinate with the kitchen and service teams to ensure timely seating and efficient turnover of tables, while maintaining a welcoming and comfortable atmosphere for guests.
• Provide information about the restaurant, including menus, specials, promotions, and amenities, and answer questions about ingredients, dietary restrictions, and meal preparation methods.
• Anticipate guests' needs and preferences and provide proactive assistance and recommendations to enhance their dining experience.
• Address guest concerns or complaints promptly and courteously, and escalate unresolved issues to the management team for resolution.
• Work collaboratively with the service and kitchen teams to ensure smooth operations and guest satisfaction, and assist with bussing tables, refilling water glasses, and other tasks as needed.

Skills

• Provide high level customer service
• Communicate effectively with guests and team members
• Follow instructions
• Ability to learn quickly
• Pay attention to detail
• Maintain composure when working under pressure
• Demonstrates very good phone skills

Qualifications

Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.

Benefits

• Employee Assistance Program (EAP)
• Sober support network
• Commitment to being a recovery-friendly workplace
• Exclusive hotel travel discounts
• Additional benefits may be available based on property specific locations

Pay

Pay Rate: $18.50 per hour