Host / Hostess

Responsibilities

• Welcome guests warmly upon arrival, acknowledge them by name if possible, and thank them for choosing our restaurant.
• Manage the flow of guests by taking names, managing reservations, and estimating wait times, and communicate delays or special requests to guests with courtesy and professionalism.
• Escort guests to their tables, provide menus, and assist with seating arrangements to accommodate parties of varying sizes and preferences.
• Answer phone calls and inquiries from guests regarding reservations, availability, and dining options, and assist with booking and confirming reservations as needed.
• Maintain an organized and up-to-date reservation book or system, record guest preferences and special requests, and communicate relevant information to the service and kitchen staff.
• Cook up to 200% of the scheduled shifts, coordinate with the kitchen and service teams to ensure timely seating and efficient turnover of tables, while maintaining a welcoming and comfortable atmosphere for guests.
• Provide information about the restaurant, including menus, specials, promotions, and amenities, and answer questions about ingredients, dietary restrictions, and meal preparation methods.
• Anticipate guests' needs and preferences and provide proactive assistance and recommendations to enhance their dining experience.
• Address guest concerns or complaints promptly and courteously, and escalate unresolved issues to the management team for resolution.
• Work collaboratively with the service and kitchen teams to ensure smooth operations and guest satisfaction, and assist with bussing tables, refilling water glasses, delivering food to tables, and other tasks as needed.

Qualifications

• Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required

Skills Required

• Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills

Benefits

• We offer health insurance, ensuring access to quality medical care when needed.
• Dental and vision insurance are provided to promote overall health and wellness.
• Our 401K program includes a matching component, empowering employees to save for retirement with added company support.
• Flexible Spending Accounts (FSAs) for medical expenses and childcare expenses offer tax-advantaged savings options.
• Additionally, team members enjoy seven paid holidays throughout the year, providing well-deserved time off to recharge and spend with loved ones.
• Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
• Team members can also take advantage of travel discounts at our portfolio of hotels.
• Additional benefits may be available based on the individual hotel that is hiring.