Host/Hostess

Responsibilities

• Greets and seats customers in a manner that contributes to the smooth, efficient operation of the restaurant.
• Prepares and maintains a seating chart for each shift and is familiar with the rotation order.
• Distributes the daily specials to the various stations and updates the whiteboard to reflect the specials of the day.
• Checks POS computer for reservations.
• Greets and seats members/guests courteously and timely, communicates seating delays, and manages a waiting list.
• Assigns servers to new tables, ensuring balanced distribution of guests for high service levels.
• Accommodates special customer needs and communicates them to appropriate staff.
• Assists dining room staff during rush periods by cleaning tables when possible.
• Answers telephone professionally, takes reservations, handles "to-go" orders, and answers customer inquiries.
• Records and delivers messages for employees.
• Communicates customer or employee difficulties to management.
• Applies knowledge of the full menu, restaurant hours, and accepted payment types.
• Enters "to-go" orders into the computer, prints receipts, and prepares necessary items (condiments, utensils, etc.).
• Completes member/guest check transactions on the POS computer.
• Performs opening and closing duties according to approved procedures.
• Reports any health and/or safety concerns or violations immediately to management.
• Performs other related duties as assigned.

Requirements

• High School Diploma/GED or equivalent (or in process).
• Some prior experience is helpful.

Skills

• Communication Skills
• Customer Service
• Professionalism