Host / Hostess

About Us

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Responsibilities

• Welcome guests and escort them to an appropriate table for dining.
• Roll up sleeves and assist teams when needed, living our “ONE TEAM. ONE VISION.” philosophy.
• Provide innovative ways that align with our mission to be the best, most respected hotel company in America.
• Focus on ways to promote and engage in internal growth programs.
• Continuously exemplify and live by our Culture.
• Meet/exceed our company goals and three metrics.
• Complete all required training.
• Adhere to all standard operating procedures and property-specific brand standards.
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests.
• Provide personalized, friendly service to each and every guest.
• Greet guests arriving and departing the restaurant.
• Seat guests at an appropriate table for their party’s size and needs.
• Assist bussers and servers as needed.
• Provide appropriate wait times and handle pressure situations with tact and professionalism.

Requirements

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc.
• Be responsible for safety and security of guests, fellow associates, and hotel assets.
• Have knowledge of fire alarm system and evacuation procedures.
• Report to all scheduled shifts.
• Communicate effectively in writing, verbally, and in person.
• Work a flexible schedule, including nights, weekends, and holidays.
• Be organized, honest, and work well with others.
• Maintain a clean and attractive work area, uniform, and person.
• Demonstrate the highest degree of integrity and humility, living by the Golden Rule.
• Work with people from diverse cultures and backgrounds.
• Embody values of dedication, innovation, respect, excellence, community focus, and service.
• Bend, reach, kneel, push, and stretch; lift and/or carry up to 25 pounds.
• Perform work for 8 hours and work in a restrictive space/environment.
• Have eyesight enabling vision both near and far.
• Use/lift arms for up to 8 hours.
• Handle heat and stress.
• Have finger dexterity for operating equipment.
• Speak in a clear, understandable voice, hear at a basic level, and understand English.
• Write clearly.

Benefits

• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs