Host/Hostess

About the Role

The Greeter is responsible for providing a warm and welcoming atmosphere to guests and visitors upon their arrival at a business establishment or event. They serve as the initial point of contact, offering assistance, information, and guidance as needed to enhance the customer experience.

Responsibilities

• Greet guests and visitors with a friendly and welcoming demeanor as they enter the establishment
• Offer a warm smile and verbal greeting to create a positive first impression
• Provide directions or assistance to guests to help them navigate the premises
• Offer information about the services, amenities, and facilities available at the establishment
• Answer questions from guests regarding hours of operation, location of specific areas, and other inquiries
• Direct guests to appropriate staff members or departments for further assistance
• Maintain order and organization in waiting areas, ensuring guests are seated or attended to promptly
• Manage guest reservations, waiting lists, and seating arrangements as necessary
• Communicate estimated wait times and update guests on their status as needed
• Accommodate special requests or preferences from guests, such as seating preferences or accessibility needs
• Relay special requests to relevant staff members or departments to ensure they are fulfilled promptly
• Listen attentively to guest feedback, concerns, or complaints, and address them courteously and professionally
• Notify management or appropriate personnel of any issues that require further attention or resolution
• Ensure that waiting areas, entrance ways, and other public spaces are clean, tidy, and presentable
• Monitor and restock supplies such as brochures, menus, or informational materials as needed
• Maintain a professional appearance and adhere to dress code policies
• Strive to exceed guest expectations by providing exceptional service and attention to detail
• Foster a positive and welcoming atmosphere that encourages guests to return in the future
• Seek opportunities to enhance the customer experience and contribute to overall customer satisfaction

Qualifications

• Values teamwork and takes ownership of your role
• Passionate about serving guests with warmth and hospitality
• Open to candidates with a wide variety of knowledge, skills, and experiences
• Whether you're a seasoned professional or just starting your career, opportunities are available

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Accident and short and long term disability insurance
• Pet insurance
• Gym membership discounts
• Paid time off
• Paid holidays
• Shamin Perk discounts on tickets, rental cars and attractions
• Footwear discounts
• 401K plan with company match
• Employee discounts at branded hotels
• Endless opportunities for growth and advancement with over 70 hotels and plans for further expansion
• Opportunities in front-line operations, corporate management, or hotel development
• Track record of promoting from within

About Us

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states.