Host/Hostess

About the role

Working at Hotel de la Poste in the heart of New Orleans’ vibrant French Quarter offers a unique opportunity to immerse yourself in the rich culture and timeless charm of this iconic city. Newly transitioned from The W New Orleans, this soft-branded Renaissance hotel blends modern luxury with the distinctive, spirited essence of New Orleans—where history, music, and cuisine converge.

Responsibilities

• Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service.
• Receives and accurately processes payment for restaurant charges.
• Meets arriving customers as they enter restaurant with cordial greeting.
• Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
• Sets up tables and seating prior to opening.
• Immediately reports in writing any maintenance or housekeeping discrepancies to management.
• Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.

Requirements

• High school diploma or equivalent.
• Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.
• Knowledge of standard cash handling procedures and computerized cash register systems.
• General knowledge of basic customer service skills, restaurant operations, and food service principles.

Qualifications

• Must have high school graduate level mathematical aptitude.
• Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.
• Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.
• Must be able to lift and carry trays and bus tubs weighing up to 10lbs.
• Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.
• Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.

Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.

Benefits

• Medical, dental, & vision insurance.
• Eligible to participate in the Company’s 401(k) program with employer matching.
• Health savings and flexible spending accounts.
• Basic Life and AD&D insurance.
• Discounted Room Rates for Marriott & Sage Properties.
• Employee Assistance Program.

Pay

• Competitive Health & Welfare Plans.
• Negotiated Corporate Discounts on Home Insurance, Movie Tickets, Flowers & more.

Schedule

• Standing and walking during entire shift, including carrying, lifting and bending.
• Indoor environment.