Host/Hostess

About the role

We are seeking a friendly and outgoing Host to join our team at our busy restaurant. The Host will be responsible for greeting and seating guests, managing reservations, and providing excellent customer service to ensure that our guests have a memorable dining experience.

Responsibilities

• Greet guests upon arrival and assist with seating them at their tables
• Manage reservations and waitlists using a computerized system
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up private events
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down tables and sweeping the floor
• Help maintain a clean and organized dining room
• Other duties as assigned

Qualifications

• Previous experience as a host or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Work evenings and weekends as needed