Host/Hostess

About the role

Join our Food & Beverage team as a Host/Hostess, providing a warm and welcoming experience for guests. Your role is crucial in delivering exceptional customer service and ensuring guest satisfaction by managing seating arrangements and assisting with guest inquiries.

Responsibilities

• Greet guests warmly upon arrival and escort them to their tables in a timely manner.
• Manage seating arrangements, reservations, and waitlists to optimize table turnover and guest satisfaction.
• Communicate with guests to accommodate seating preferences and special requests.
• Answer guest inquiries about menu items, specials, and restaurant policies knowledgeably and courteously.
• Monitor dining areas for cleanliness, organization, and adherence to safety standards.
• Collaborate with servers and kitchen staff to ensure seamless guest service.
• Assist with resetting tables and providing additional support during busy periods.
• Handle guest feedback and complaints professionally, escalating issues to management when necessary.
• Follow hotel and restaurant policies, including compliance with cash handling procedures.

Requirements

• A high school diploma or equivalent.
• Previous experience in a customer service or hospitality role is preferred.
• Excellent customer service and interpersonal skills.
• Strong communication skills, both verbal and written.
• Ability to remain calm and professional in high-pressure situations.
• Attention to detail and a focus on guest satisfaction.
• Ability to work effectively as part of a team.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Benefits

• Competitive pay.
• Comprehensive benefits, including medical and dental from day one for full-time team members.
• Paid time off (PTO) for all team members.
• Team Member Recognition Program to celebrate your achievements.
• Discounts on hotel stays and dining.
• Opportunities for personal and professional growth within Parks Hospitality Group.

About Us

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work. Parks Hospitality Group is recognized as a Best Place to Work.

Location: Embassy Suites by Hilton Asheville Downtown, 192 Haywood St., Asheville, NC 28805.