Host/Hostess

About the role

In this highly visible role, you are the first impression of our restaurant—responsible for greeting guests with genuine warmth, managing the waitlist with a smile, and setting a welcoming tone that makes everyone feel valued the moment they step through our doors.

Responsibilities

• Greet guests warmly upon arrival and escort them to their tables in a timely manner.
• Manage seating arrangements, reservations, and waitlists to optimize table turnover and guest satisfaction.
• Communicate with guests to accommodate seating preferences and special requests.
• Answer guest inquiries about menu items, specials, and restaurant policies knowledgeably and courteously.
• Monitor dining areas for cleanliness, organization, and adherence to safety standards.
• Collaborate with servers and kitchen staff to ensure seamless guest service.
• Assist with resetting tables and providing additional support during busy periods.
• Handle guest feedback and complaints professionally, escalating issues to management when necessary.
• Follow hotel and restaurant policies, including compliance with cash handling procedures.

Requirements

• A high school diploma or equivalent.
• Previous experience in a customer service or hospitality role is preferred.
• Excellent customer service and interpersonal skills.
• Strong communication skills, both verbal and written.
• Ability to remain calm and professional in high-pressure situations.
• Attention to detail and a focus on guest satisfaction.
• Ability to work effectively as part of a team.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Benefits

• Immediate medical and dental benefits starting on your very first day for full-time team members.
• Paid time off (PTO) for all team members.
• Earn an extra $50–$150+ per month through performance incentives, plus cash awards for quarterly and/or annual performance ($250–$500).
• Heavily discounted room rates at brand hotels worldwide for you and your family.
• Opportunities for personal and professional growth within Parks Hospitality Group.

About Us

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.

Location

Embassy Suites Asheville Downtown
192 Haywood St.
Asheville, NC 28801