Host / Hostess

About the Role

We’re a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. As a Host/Hostess, you will safely and efficiently provide excellent customer service, ensuring our guests feel valued and have a memorable dining experience. We encourage you to proactively engage with guests to anticipate and meet their needs before they ask.

Responsibilities

• Welcome guests warmly upon arrival, acknowledge them by name if possible, and thank them for choosing our restaurant.
• Manage the flow of guests by taking names, handling reservations, and estimating wait times. Communicate delays or special requests to guests with courtesy and professionalism.
• Escort guests to their tables, provide menus, and assist with seating arrangements to accommodate parties of varying sizes and preferences.
• Answer phone calls and inquiries from guests regarding reservations, availability, and dining options. Assist with booking and confirming reservations as needed.
• Maintain an organized and up-to-date reservation book or system. Record guest preferences and special requests, and communicate relevant information to the service and kitchen staff.
• Coordinate with the kitchen and service teams to ensure timely seating and efficient turnover of tables while maintaining a welcoming and comfortable atmosphere.
• Provide information about the restaurant, including menus, specials, promotions, and amenities. Answer questions about ingredients, dietary restrictions, and meal preparation methods.
• Anticipate guests' needs and preferences, providing proactive assistance and recommendations to enhance their dining experience.
• Address guest concerns or complaints promptly and courteously. Escalate unresolved issues to the management team for resolution.
• Work collaboratively with the service and kitchen teams to ensure smooth operations and guest satisfaction. Assist with bussing tables, refilling water glasses, and other tasks as needed.

Skills

• Provide high-level customer service and communicate effectively with guests and team members.
• Follow instructions, learn quickly, and pay attention to detail.
• Maintain composure when working under pressure and demonstrate strong phone skills.

Qualifications

• Prior customer service experience is preferred.
• High school diploma and/or equivalent work experience preferred, but not required.

Benefits

• Health Coverage: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. FSA and HSA options are available.
• Secure Your Future: 401K plan with a discretionary yearly match.
• Peace of Mind: Paid group term life insurance for select positions, 50% shared cost short-term disability, and the option to purchase additional employee-paid life insurance.
• Time for You: Robust PTO plan and 7 paid holidays. Earned wage access program for quick access to your paycheck.
• Additional Support: Employee Assistance Program (EAP), sober support network, and a recovery-friendly workplace.
• Perks: Exclusive hotel travel discounts. Additional benefits may be available based on property-specific locations.