Host/Hostess

The Host/ Hostess is often referred to as the face of the venue. Our Host team members set the tone for the Guest Experience and is expected to welcome guests in a warm and friendly manner. The Host team member must be patient, and excel at customer service. The hostess/host will seat guests within a timely fashion while keeping in mind the flow of the kitchen and wait staff, and help ensure quality of facilities and service. The Host can expect occasional front-of-house and back-of-house assistance, such as bussing tables, inspection/cleaning of guest bathrooms or other FOH/BOH needs. Responsibilities Welcome and greet all guests within 30 seconds of walking into the venue to provide excellent customer serviceInteracts with guests as they arrive and as they leave the restaurant to ensure positive dining experiencesInteract with guests to create memorable experiencesSeat guests and occasionally take initial drink orders if needed or instructed by management.Takes guest information and quotes wait times to guests accurately when tables are not immediately availableAnswer phones and schedule reservationsHas knowledge of Reservations systems (Open Table, Sevenrooms)Provides information about products and looks for opportunities to "up-‐sell"Present bottles of Champagne to VIP Tables if neededReport accidents, injuries, and unsafe work conditions to manager according to Hospitality's standards and procedure handling.Complete safety training and certifications as requiredRespond proactively and effectively to guest problemsUnderstand the importance of guest satisfaction and focus on consistencyCompletes all restocking and cleaning duties by performing opening and closing side workMaintain a neat, organized entry areaAssist with opening/closing tasks and side work as neededLearn food and beverage menu within 1 month of employmentLearn all procedures and quality service requirementsUnderstand and abide by seating grid and house rules for seating rotation, thus being able to "read the floor" and work on supporting seating flow. Must be able to run floor plan and out times in accordance and in collaboration with GM, AGM to avoid long ticket timingEnsures that hostess desk is sanitized every 30 mins and menus are wiped after every useMust have general knowledge about the company in order to answer questions from inquiring guestsUnderstands and applies company's cleaning and sanitation guidelines and policiesMaintains cleanliness of restrooms throughout the shift Requirements Must be of age to work in an establishment that serves alcohol1+ years customer service experience, preferably in the hospitality industryCommunicationOrganizational Skilled and able to multitaskStress Management/Composure.Flexible schedule, particularly for weekend/evening shifts and willing to work at least every other holidayAbility to work 6+ hours on your feet at a timeTeam player who looks for ways to help out other employees whenever needed Personal Appearance Must abide by the brand standards pertaining to uniform requirementsAll employees must maintain good personal Fingernails must be cut and clean. Personal appearance must be suitable for work at all times. Must be clean-‐shaven at all times Maintain personal health and sanitation standards (wash hands when using restroom) Personal Attributes Be honest, trustworthy and respectfulPossess cultural awareness and sensitivityBe flexible in regard to scheduleDemonstrate sound work ethics Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell.