Host/Hostess

About the Role

We are looking for Host/Hostesses to join our team. The primary responsibility is to satisfy our guests by ensuring they are greeted warmly upon entry and over the phone. The Host/Hostess guides guests through ordering and payment procedures, exceeding expectations through exceptional food knowledge and hospitality. They solve small problems as they arise, maintain a positive manner, and handle all requests professionally.

Responsibilities

• Consistently meet Lawry's standards as an ambassador of the restaurant, providing quality, professionalism, and first-class service.
• Comply with all employment-related policies and procedures, including accurate records of hours worked, breaks, and tip income.
• Participate in the timely introduction of guests, description of food and beverage selections, verification of meal satisfaction, and resolution of guest issues.
• Greet and accommodate individual and special needs of guests in a confident, well-spoken manner while following standard operating procedures.
• Respect and maintain company property and assets, adhering to uniform and appearance standards.
• Demonstrate safe work habits and maintain a safe workplace by keeping entrance and foyer areas clean and hazard-free.
• Follow approved food handling and sanitation procedures to ensure guest and co-worker safety.
• Check and stock the front desk regularly with necessary supplies.
• Follow company procedures on cash handling, verifying, and balancing.
• Answer the telephone courteously and cheerfully, taking orders and cancellations efficiently.
• Greet guests with warmth and friendliness, check coats upon request, and seat guests.
• Transfer running bar tabs from the lounge area to the Dining Room Server.
• Provide expedient take-out service.
• Collect cash and credit card payments, make change, and obtain signatures for credit card purchases.
• Balance cash drawer by counting cash at the beginning and end of each shift.
• Support the VIP Rewards program.
• Check, clean, and restock restrooms every half-hour or as needed.
• Demonstrate knowledge of Lawry's Restaurants, including family history, locations, service hours, and frequent diner benefits.
• Demonstrate knowledge of menu items to assist guests in their selections using informed, tantalizing descriptions.
• Demonstrate effective teamwork and cooperation with co-workers, management, vendors, and suppliers.
• Demonstrate competency in POS and TMX computer systems and basic math calculations.
• Be dressed in a clean uniform and ready to begin at the start of all scheduled shifts.
• Perform other duties as assigned, such as cleaning and maintaining assigned areas or administrative projects.
• Notify the Manager on duty immediately if a guest experiences any problem.
• Attend all mandatory co-worker meetings, training, informational, and education sessions.
• Report all damaged or malfunctioning fixtures and equipment to the Manager on duty promptly.
• Report all accidents or unsafe conditions to the Manager on duty immediately.

Requirements

• Show confidence, energy, and enthusiasm with a professional, clean appearance and friendly demeanor.
• Legal age to serve alcoholic beverages.
• Satisfactory physical and mental health to perform job requirements and work with the public.
• Able to perform essential functions with or without reasonable accommodation.
• Able to stand and walk for up to eight hours during a shift, carry up to 30 lbs. without assistance, and exert up to 50 lbs. of force.
• Able to raise objects from a lower to a higher position or move objects horizontally.
• Available and willing to work all scheduled shifts, including weekends and holidays.
• Basic knowledge of wines, vintages, wine pairings, and proper handling and storage of wines.
• Basic knowledge of beers, spirits, and cocktails.
• Capable of multitasking, leading, and communicating effectively in spoken and written English.
• Capable of establishing rapport in conversational English consistent with a fine dining atmosphere.
• Basic math proficiency.
• Able to wear the required uniform.
• Must have reliable transportation.

Qualifications

• At least one year of restaurant service experience in a high-volume establishment.
• Current Local/State Food Handler’s Training Certifications as required.
• Current Local/State Alcohol Beverage Service Training Certifications as required.
• Basic familiarity with computers, POS systems, calculators, and touch screens.
• High school diploma or GED preferred; some college or culinary education beneficial.

Benefits

• 401K
• Medical, dental, vision, and life insurance
• Generous dining discount
• Daily co-worker meal
• Tuition reimbursement