Host/Hostess

About the role

We are seeking Host/Hostesses to join our dynamic team. Our Co-workers enjoy comprehensive benefits including 401K, medical, dental, vision, and life insurance, along with a generous dining discount and tuition reimbursement.

Responsibilities

• Satisfy guests by greeting them warmly upon entry and over the phone.
• Guide guests through ordering and payment procedures, exceeding their expectations through exceptional food knowledge and hospitality.
• Solve small problems as they arise and keep guests as happy as possible.
• Ensure compliance with Lawry's appearance standards, guest interaction procedures, table duties, side work, and safety procedures.
• Maintain the "WOW Factor" level of service, professionalism, and positive guest relations.
• Participate in the timely introduction of guests, description of food and beverage selections, verification of meal satisfaction, and assistance with guests' readiness to depart the restaurant.
• Greet and accommodate individual and special needs of guests, maintaining Lawry's standard operating procedures.
• Respect and maintain Company property and assets, adhering to uniform and appearance standards.
• Follow safety procedures to ensure the safety of guests and co-workers.
• Check and stock the front desk regularly with necessary supplies.
• Handle cash and credit card transactions accurately, balancing cash drawers at the end of shifts.
• Support the VIP Rewards program, checking, cleaning, and restocking restrooms.
• Communicate effectively in English, both verbally and in writing, with guests and co-workers.
• Demonstrate knowledge of Lawry's Restaurants, menu items, and wine, beer, and cocktail pairings.
• Work collaboratively with co-workers, management, vendors, and suppliers.
• Perform administrative tasks and report any damaged or malfunctioning fixtures and equipment to the Manager on duty.
• Notify the Manager on duty of any guest issues or problems.

Requirements

• Legal age to serve alcoholic beverages.
• Satisfactory physical and mental health to perform the job requirements.
• Able to stand and walk for up to eight (8) hours during a shift (with limited breaks).
• Able to carry up to 30 lbs. without assistance.
• Able to exert up to 50 lbs. of force without straining.
• Able to sustain repetitive motions of legs, feet, waist, back, shoulders, arms, wrists, hands, and fingers.
• Able to raise objects from a lower to a higher position or move objects horizontally from position to position.
• Basic knowledge of wines, vintages, and wine pairings, as well as proper handling and storage of wines, and use of bottle opener.
• Basic knowledge of beers, spirits, and cocktails.
• Multi-tasking, leading, and communicating with others, capable of expressing and exchanging ideas in spoken and written English in an average manner.
• Establishing rapport in conversational English that is consistent with our fine dining atmosphere.
• Basic math proficiency.
• Reliable transportation.

Qualifications

• Show confidence, energy, and enthusiasm with a professional, clean appearance, and a friendly, helpful, approachable demeanor.
• High school diploma or GED preferred, with some college or culinary education beneficial.

Skills

• Excellent communication skills.
• Knowledge of wines, vintages, and wine pairings.
• Knowledge of beers, spirits, and cocktails.
• Basic math proficiency.

Benefits

• 401K
• Medical, dental, vision, and life insurance
• Generous dining discount
• Tuition reimbursement

Pay

$18.42/hour starting hourly rate.

Schedule

Candidates must have availability on Tuesday, Wednesday, Friday, and Saturday evenings.